Playgrand Casino Review

Customer Support

The customer support team at Playgrand Casino are used to getting a wide variety of questions – whether it’s information about their min deposit $10 bonus, whether the maximum bet bonus must be used on certain games, or whether the 30 bonus spins, Reactoonz, and deposit $10 bonus 1st deposit bonus can be used on other games…

And thankfully, the customer support team is happy to answer all of these questions – and many more – through their live chat facility. The live chat portal allows you to speak with a trained member of the customer support team in real-time, and, from what we found while writing this Playgrand Casino review, we found the live chat customer support team to be helpful – going out of their way to help answer our questions and ensure any problems we had were dealt with quickly.

If you prefer not to use live chat, you can also contact the casino’s customer support team via email – although you may find yourself waiting up to 48 hours for a response.

Only Bonus Funds Count

Remember, if you claimed the welcome bonus at Playgrand Casino, you must use your 100 bonus spins within 10 days. If you don’t use our 100 bonus spins within 10 days – on specified games only – bonus funds may be removed. Only bonus funds need to be wagered, however – and remember, the main bonus must be used within 30 days, with the 35X wagering contribution requirement, $5 bonus max bet and other terms worth noting too.

KYC

Playgrand Casino is licensed and regulated by the Malta Gaming Authority – and because of this, the casino Playgrand team are required to carry out KYC checks on players. This requires you to pass a verification check – and while it may seem like an annoyance, it’s worth noting that it’s not Playgrand Casino trying to make your life difficult – it’s simply one of the conditions of their license. (Thankfully, it’s not as strict as that imposed by the UK Gambling Commission, so you don’t have to verify before playing.)

Any time after making your first deposit, you may be asked to undergo a KYC check at the online casino. This will require you to upload documents proving your name and address.

You should provide photos of copies of your documents if you are asked to, and this can include a passport, ID card (front and back), or driver’s license (front and back).

You’ll also be asked to provide evidence of your address – where you live – which you can do by sending in a utility bill, checking account statement, or government letter (all issued within the past three months), and it’s important to point out that your full name and address must be visible.

Website Experience and Features

From the moment you first land on Playgrand casino’s website, you’ll feel as though you’ve been catapulted into the future! The entire website looks slick, modern – and the user interface is really easy-to-use and easy-to-navigate. If we’re sincere, we’ve got the say the site developer has done an outstanding job.

With so many online gambling websites choosing to build themselves around old clichés, that couldn’t be further from the truth regarding Playgrand Casino. The website is speedy and easy-to-use as well – so it’s a good start!

If you’re looking to play games from your mobile device, then you’ll be pleased to learn that the casino also offers a mobile-optimized Playgrand mobile casino that can be accessed directly from your mobile device’s internet browser. Their mobile casino is fast, easy-to-use and easy-to-navigate, too – and I think the online gambling platform has done an excellent job with the development here, too!

Brand games

Providers

PlayGrand Casino’s game collection is truly amazing. There are over 900 games mentioned here, so there’s something for everybody. There are not only a large number of the best casino games to enjoy but also a wide variety of games since the games are provided by more than 50 different providers. The majority of the games at the casino are video slots, but there are also plenty of table games, live dealer games, and progressive jackpot slots for you to try out.

When you land at the casino, you’ll notice that all the games are kept in five categories; New, Slots, Jackpots, Live Casino and Table Games. To enable you to find a certain game, you can search for titles directly by name while also narrowing down the selection by the software provider.

The site offers games from a wide variety of game developers, including 1X2 Gaming, Amaya, Aristocrat, Barcrest, Betsoft, Big Time Gaming, Blueprint Gaming, Elk Studios, Ezugi, Leander, Microgaming, NetEnt, NYX Interactive, Quickspin, Rabcat, Games Warehouse, SG Gaming and Thunderkick – and that’s just naming a few of the game developers you’ll find at the Playgrand casino site!

Slots

Like any online casino in today’s day and age, Playgrand Casino places a lot of emphasis on video slots, and you’ll find hundreds of different titles to play at Playgrand.

A quick look at the main homepage shows what’s popular – and Razor Shark is currently one of the most popular video online slots available at the popular online gambling website. This highly volatile video slot from Push Gaming allows you to win up to 2,500X your stake during the base game – and during the free spins feature, an unlimited win multiplier means that – essentially – there’s no limit on how much you can win!

Want free spins? Legacy of Egypt spins one of the best free spins bonuses around. How do you trigger the spins? Legacy of Egypt spins bonus is triggered by landing 3, 4, or 5 of the scatter symbols anywhere in view – and you’ll then trigger the spins. Legacy of Egypt spins can produce some monster wins – and the free spins Legacy of Egypt offers can produce wins worth thousands of times your stake!

Got bonus spins? Reactoonz 2nd version is a great choice of slot to use them on. The Book of Dead 3rd deposit bonus allows you to play Play’n Go’s most popular video slot in history – and with up to 5,000X your stake available to be won on every bonus funds spin winnings, it’s no surprise that it’s one of the most popular video slots both at the casino and in the world!

Remember, the Book of Dead 3rd deposit, a $25 bonus comes with various terms and are subject to 35X wagering requirements. If you do get 30 bonus spins, Reactoonz is a great slot to use them on – but again, remember, these promotions are for new players only. Min deposit rules also apply, with you required to use spins on specified games.

Live Casino

Playgrand Casino offers live dealer games from Evolution Gaming – and while they don’t offer the biggest selection of live dealer games we’ve ever seen, the variety on offer should be enough for the vast majority of players. However, you should remember that live dealer games and bonus funds contribute towards wagering requirements differently. If you are playing with bonus funds, any bets placed in the live dealer casino with bonus funds contribute towards wagering requirements differently. Also worth remembering is that if you have free spins, you must use these spins on specified games.

Inside the live dealer casino, you’ll find many game options on offer, including everything from Caribbean Stud Poker, Ultimate Texas Hold’em and Three Card Poker to Baccarat, Roulette, Lightning Roulette, Super Sic Bo and Monopoly Live.

You can access the live dealer casino at Playgrand Casino by clicking the “Live Casino” tab on the site’s main navigation menu. Betting limits tend to be pretty low, too, so you can enjoy the site’s live dealer games from as little as $0.50, depending on which game you choose to play!

Table Games and Video Poker

There’s a decent selection of other casino table games and video poker machines at Playgrand Casino, and this includes the likes of All Aces Video Poker, Jacks or Better Video Poker, Aces and Eights, Baccarat, and Texas Hedge ‘em.

Remember that max bet bonus? Must you choose to play these games, bear in mind your bonus is subject to 35X wagering – and if your bonus is subject to 35X wagering, and you play these games, they may not contribute? The max bet bonus must seem annoying – but it’s just the way it is.

Progressive Jackpots

While writing this Playgrand Casino review, we were pleased to find that the online casino offers a huge selection of progressive jackpot games – most of which are video slots. You’ll find everything from Microgaming’s Mega Moolah to NetEnt’s Divine Fortune and Mega Fortune.

You can play a progressive jackpot with an active bonus, provided the bonus is separate from cash funds. If it’s not separate from cash funds, you can’t play any of the progressive jackpot slots offered at Playgrand Casino. Ask the customer support team if you’re unsure whether your bonus funds are currently separate from cash funds.