The 'Random Number Generator' lie

[deletedaccount20240507]

Hi,
So I have noticed if you spend a tenner on Gala you get to spin its reward wheel....its either 3, 5 or 10 free spins at 10p...or £25, £50 or £100 that you could land on. 50-50 between free spins or a cash prize.....so how come it ALWAYS lands on 3 free spins, the worst possible segment. These are always dead too because it gives you Eye Of Horus which is awful too. I must of spun this wheel 50 plus times and still yet to land on a different segment. I queried this with the customer service and they said the wheel is determined by a random number generator and every section of the wheel has the same chance of landing. This is a complete lie and false advertising. Where do I take this further because pretending that you could win a cash prize on the wheel as incentive to put a tenner in and then it being actually impossible to land anything other than 3 dead 10p spins is surely illegal?

 

[Valhalla]

Did they actually say you have an equal chance to land on any of the other prizes?
And do you have a screenshot of them saying that? Because that is a blatant lie

Never in my whole life did I land on anything other than the minimum possible “win” on any casino’s lucky wheel… thing.

 

[deletedaccount20240507]

Yes they did, I'll see if I can find the conversation, I didn't screenshot at the time

 

[kennygamerboy]

It's a bit like the way virgin bet and livescorebet say that there fives game and daily free is random! It can't be as I notice if I spend a lot I get £50 or £100 per goal vs £1 or 10p. And the monthly and daily game I get cash and spins if spending a bit but months I don't spend I get 5 spins vs £80 quid on the monthly game when I've spent.

 

[DreamRJ]

The wheels in online casinos are all weighted heavily with code in the RNG. Some casinos have them coded to reward the higher rollers in the wheel spins so they always land the better prices because they spend 100X or 1000X more than the average player does.

The segments usually have % chances attached to them. Usually the lowest has highest chance of landing usually like 80 or 90% chance then the others are less and less the better they are.

What you will find is when the % are getting into silly % like 0.00001% chance etc of landing say the mega. For a higher roller that would probably be something like 1-5% chance for the higher rollers.

Yes they falsely advertise them and they are just a disgusting way to entice people to play and deposit more to just get a chance at a wheel spin. Always knowing we will always get the lowest reward we can get.

 

[DreddBeat]

Stay away from Gala.

 

[thr0b]

Hi,
So I have noticed if you spend a tenner on Gala you get to spin its reward wheel....its either 3, 5 or 10 free spins at 10p...or £25, £50 or £100 that you could land on. 50-50 between free spins or a cash prize.....so how come it ALWAYS lands on 3 free spins, the worst possible segment. These are always dead too because it gives you Eye Of Horus which is awful too. I must of spun this wheel 50 plus times and still yet to land on a different segment. I queried this with the customer service and they said the wheel is determined by a random number generator and every section of the wheel has the same chance of landing. This is a complete lie and false advertising. Where do I take this further because pretending that you could win a cash prize on the wheel as incentive to put a tenner in and then it being actually impossible to land anything other than 3 dead 10p spins is surely illegal?

No, because the game you're playing is not regulated in the same way as a slot etc - it's just a promo. Chalk me up as another person who has never got more than the 3 free spins on that wheel.

 

[Schind]

I play on a few sites that have these wheels. Must have done over 5,000 spins on them over the years. I once won £11 on the free scratchcard Paddy Power gave me one day. It shows how bad these things are when something like that sticks in your memory as a high point.
I did once turn one of these spins into over £1,000 by sheer luck. Won the standard three or five spins, got a feature on whatever game they gave me, moved to 20p spins on Bonanza, got another feature, moved up to 60p spins, got a decent feature, had a go on Slingo Fire & Ice and won the £500 Ice thingy. Happy days.

There's even one on my electricity company's website now - Octopus. You get one spin a month, max win £512 or something. I've been with them over a year and still won nothing.

 

[pinnit2014]

Same at Bally....u play a lot, u get 20 quid in the week and 100 quid at the monthly prize - personally i think it's fair: u play more, u should get rewarded more but yes, they dont tend to advertise that fact

Coral's terrible tho. -u can deposit 1k and wager 30k but still get their crap rewards. -that's worse than the others

 

[thr0b]

My favourite was on a no deposit wheel. Won €1000. And then the same a week or so later. 1x wagering and no problems with withdrawing.

They don’t run the no deposit wheel anymore.

(Crypto site)

 

[09237653]

of course the wheels are loaded/weighted, same reason why i have had 'no prize' on pokerstars wheel every day for 2 weeks they used to show the actual true odds on pokerstars in the promotional wheels terms but i cant find it any more.

found it:

 

[TheAddict]

Spent 4 months robbing uber eat drivers and goin through the bins looking that final Maccie D Monopoly sticker, it's deffo a loada bullshit.

 

[jasonuk]

Have to read the terms and conditions carefully - if a provider does disclose the odds (and many won't) then it's heavily weighted to the lowest prizes. I spotted one scratchcard recently that didn't disclose the odds, but helpfully pointed out the expected value was 7 pence.

A number of sites I've seen outsource the "draws" to a third party called Thunderbite. That way the operator will decide which you qualify for (e.g. free daily, deposit daily, loyalty etc) and then the wheel will be standalone (weighted) RNG. It introduces a level of transparency and separation, although people will still cry foul because the chance of winning the good stuff is astronomically small.

Spent 4 months robbing uber eat drivers and goin through the bins looking that final Maccie D Monopoly sticker, it's deffo a loada bullshit.

I wonder how legit it is now-a-days,

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[TheAddict]

That kinda reminds me of a paperboy i knew as a kid, who, with his family, spent hours cutting out every single coupon from the 500+ papers he had to deliver, before then delivering them all round the village, in hope to try and nab himself a £2000 computer from the prize draw. Won FA though. Musta taken ages. Gutted, Simon!

 

[09237653]

they are not always crap though, pokerstars change their wheel setup quite often and i had £100 twice on one of their older ones, there must have been better odds on that one.