Videoslots/Mr. Vegas SE problem

[GSF2020]

I have an Self Exclusion issue with Videoslots/Mr. Vegas.

Is it usual that i am being held up for several months now and constantly receive the message that my request is still being processed?

Amount in request is about 900 EUR I think.

Thank you.

 

[maxd]

Have you contacted @Team.Videoslots about this? That should be your first step here at Casinomeister.

 

[Team.Videoslots]

Hi @GSF2020,

If you experience any problems with Videoslots.com, we are happy to assist you. Please send us an email at videoslotsteam@videoslots.com, and we will have a look.

Best regards,
Team Videoslots

 

[GSF2020]

Wow- thanks for this fast replys! I will do!

 

[GSF2020]

It seems that my issue is so complex that it takes 12 weeks and more to respond to it. No response yet. Not so good.

 

[dunover]

The OP has indicated by report that this matter is resolved now. FTR.