Winward Casino - Advantage Players Beware

The problem: I deposited $500 for the welcome bonus. I had a good run playing BJ and ended up with $2200 excluded the bonus. Now I withdrew this amount, wait for them to transfer the winnings they only pay on Mondays. Nothing happens. It seems they have cancelled the withdrawal. I try once more, this time the money comes through, but only my initial deposit. I log back into my account, there is no money left. I check with support, and they tell me that the account is closed due to management decision. I call them and finally get to talk to the management. The guy I talk with keeps on telling me the same story. The account is closed after talking to their risk and fraud department. I tell them that they should take their reputation seriously as I definitely will complain. His reply tells everything about this casino. He simply say "Oh, I'm so scared now."

I realize theres no way I'm getting my money, I just think its strange that this casino is not yet in the Rogue Pit.

The problem: Well, here is my story on Winward: On Saturday the 5th of May, I signed up for the $500 bonus they promote. When I tried to log in for the first time, my account was disabled. Figuring some security, I contacted Live Support. They apologized for the trouble, enabled my account and gave me $10. I deposited $500 and went to check if the bonus was added. It said that I had an unqualified bonus of $500 I contacted Live Support again, and the problem was fixed via e-mail. Time to start playing...

I played BJ and kept track of my wagers. At the right time, the bonus was added to my available funds, so I could up the ante a bit. After playing enough during 2 days, I was up $500, for a total available fund of $1500 of which 500 was sticky.

Just to make sure, I contacted Live Support, and asked if I had met the WR just in case I wanted to cash out a bit. She told me Id better contact the accounting department on that. Because of the time difference, I couldn't at the moment and left it to that.

On Tuesday the 8th, I tried to log in for some more BJ-action, only to find my account was disabled. Stunned, I contacted Live Support. All she could tell my that my account was closed by Management Decision and my initial deposit would be refunded So apparently they don't like winners and just take away any profits like that I had to send an e-mail to johan@winwardcasino.com for further explanation. Of course, I did immediately. Although they advertise with a 24hr response time, I did not receive any word. So I contacted Fred from Live Support...basically, he tells me its no use in trying to contact them because the decision was final.

This means they lure you in with juicy bonuses, but when you win and have the nerve to merely inform about a withdrawal, they'll void your winnings, close your account, ignore you.