IGS (Interactive Gaming Systems) is an irresponsible casino software provider. IGS has been around for some time, and claims that it purchased the Futurebet software source code and customized it some years ago to better suit its own clientele.
Although the domain addresses are in the UK, IGS managers have over the years assured us that they are based in Argentina.
Relatively speaking, their software license is cheap, which means that it is affordable for operators at the lower end of the market, and as you will see there are a large number of licensees.
Unfortunately, "cheap" too often goes hand-in-hand with "underfunded" and there has been a stream of player complaints on no or slow payment and failed casinos which has repeatedly raised the red flag on the software.
The behaviour of the licensees would be less of a threat to players if this software provider checked the probity of its licensees with more care, policed their activities and assisted when players are screwed.
Instead, empty promises are made, along with bargaining down amounts owed to players and, finally, ignored email communications.
Regrettably, and going back several years, IGS has not met its responsibilities in this regard and has therefore been consigned to the Casinomeister Rogue pit.
Here's an example of the sort of conduct that touches on all three of the sins of this provider:
Back in 2003 the provider licensed its software to a teenaged U.S. college student, who went bust in a matter of months owing players money . Strike 1 - insufficient probity and suitability due diligence.
On being pressed to assist the owed players as is done by other reputable providers in this unfortunate situation, IGS reluctantly promised they would be paid....but then the issue dragged on as they became increasingly uncommunicative. Strike 2 - false promises and delaying tactics, and ignored emails.
In at least one case, attempts were made to bargain the amount owed to a player down to a much lower figure - Strike 3 - not paying the full amount.
Rogued for being unresponsive to player complaints and for having little or no control over licensees. Here is a recent (April 2006) complaint for golddoorcasino.com that has remained unanswered:
The problem: They will not pay the $722 they owe me. In all the live chats they promise to pay me next Friday. But they do not. They have confirmed that I have fulfilled the terms for the bonus many times in the live chats but they are still waiting for the cashout to get approved from the owner of the casino I think I made the cashout the 19.01.2006 so almost 2 months and no money. That is too long. Would You please contact the IGS marketing people and ask them whats up.
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Update 26 April 2006
