Online Casino Complaints Summary 2024
Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information on individual cases is generally not available to the public.
PAB Status Explanation
- New: Default status when a complaint is opened.
- InProgress: We’re working on the case.
- WaitingForResponse: The player needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For a variety of possible reasons, we have put the case on hold for the time being.
- Resolved: Player’s complaint was resolved in a manner favorable to them.
- Closed: Player’s complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.
2024 Summary Complaints
Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Canceled |
---|---|---|---|---|---|---|---|
Created276 | In Progress0 | In Progress40 | Waiting for Response26 | On Hold3 | Resolved85 | Closed116 | Cancelled2 |
2024 Complaints by Month
Month | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
---|---|---|---|---|---|---|---|---|
May | Created22 | New0 | In Progress5 | Waiting for Response7 | On Hold0 | Resolved5 | Closed3 | Cancelled0 |
April | Created60 | New0 | In Progress18 | Waiting for Response13 | On Hold1 | Resolved12 | Closed16 | Cancelled0 |
March | Created70 | New0 | In Progress14 | Waiting for Response4 | On Hold1 | Resolved24 | Closed25 | Cancelled1 |
February | Created51 | New0 | In Progress2 | Waiting for Response1 | On Hold1 | Resolved23 | Closed24 | Cancelled0 |
January | Created73 | New0 | In Progress1 | Waiting for Response1 | On Hold0 | Resolved21 | Closed48 | Cancelled1 |
Total | Created276 | New0 | In Progress40 | Waiting for Response26 | On Hold3 | Resolved85 | Closed116 | Cancelled2 |
2024 Complaints by Casino Status
Casino Status | Created | New | In Progress | waiting for Response | On Hold | Resolved | Closed |
---|---|---|---|---|---|---|---|
Accredited | Created45 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
Grey Zone | Created0 | New0 | In Progress 0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
BFF | Created0 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
Rogue - Not recommended | Created20 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
Not Reviewed | Created211 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
Total | Created276 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
2024 Complaints By Casino
Casino | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
---|---|---|---|---|---|---|---|---|
21.red | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
32Red Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
777onfire | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
7bitcasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
888 Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
All British Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
BC.Game | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
BVX | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Bet365 Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
BetOnline | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Betmgm/Leovegas | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Betmotion | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
BetonRed | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Betrebels | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Betsafe Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
Betzino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Big5Casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Bitstarz Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
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Captain Jack Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Casino Extreme | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
CasinoBrango | Created3 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved2 | Closed1 | cancelled0 |
Casino Heroes | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
CasinoRewards | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold1 | Resolved0 | Closed0 | cancelled0 |
Casinobello | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
ChipStars Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Chipz Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Chumba | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
CirusBet | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
CrazyLuck | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Dream vegas | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Dreams Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Frank Casino Club | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
FreshBet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Fruityreels | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Frumzi | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
GG.Bet | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
GambleZen | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Golden Star Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
GoldenBet | Created8 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed7 | cancelled0 |
GoldenGenie | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Goldenbet | Created8 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed7 | cancelled0 |
GrandSlotPalace | Created2 | New0 | In Progress1 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Grosvenor Casinos | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold1 | Resolved1 | Closed0 | cancelled0 |
Heybets | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
HouseOfSpins | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
HugeWin | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
iNetBet Casino | Created2 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
iNetBet Casino | Created2 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Jackpot City | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Jackpot City | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
JackpotMobileCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
JuicyVegas | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Jungliwin | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
KatsCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Katsubet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Kineko | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Kingamo | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Kinghills | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Kwiff Casino | Created3 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed2 | cancelled0 |
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LV BET Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Ladbrokes | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
LeoVegas Casino | Created2 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
LightCasino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Lilibet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
LuckyBird | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
LuckyCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
LuckyOwlClub | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
MagicWin | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Miami Club Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Mobilebet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Mr Pacho | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Mr Green Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
MrVegas | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Mr Play Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Mystake Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
N1 Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
N1 Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Neonixcasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Nine win | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
NineWin | Created2 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Novibet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
Oshi Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
PartyPoker | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Planet 7 Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
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Platin Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
PlayOJO Casino | Created4 | New0 | In Progress0 | Waiting for Response2 | On Hold0 | Resolved1 | Closed1 | cancelled0 |
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PlayOJO Casino | Created10 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved6 | Closed4 | cancelled0 |
PokerStars | Created4 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed3 | cancelled0 |
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Posh Casino | Created2 | New0 | In Progress2 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
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Red Stag Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
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Rollers.io | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
Rolletto | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
Rollino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
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Royal Ace Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
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SpinCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
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TotalTotal | Total Created299 | Total Created0 | Total In Progress63 | Total waiting for Response 59 | Total On Hold4 | Total Solved209 | Total Closed313 | Total Cancelled |
January
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinoleon56.bet |
StatusClosed |
JurisdictionKahnawake Gaming Commission |
PAB TypeOther |
|
Issue summary
"they claimed there was an error in the system, so I complained and they didn't give me back the amount".
Conclusion
LeonBet says "We do not resolve player's issues from third parties." Case closed and a Warning will be posted against the casino for non-cooperation on player complaints. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoNineWin |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty being paid in full.
Conclusion
The casino seems to think the case is resolved, checking with the player for confirmation. Player did not respond to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinosbobet |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player says their winnings were voided for "wrong odds".
Conclusion
Player did not respond to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMrVegas |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.
Conclusion
This casino doesn't discuss player issues with 3rd parties like Casinomeister. We've passed on the details and asked them to contact the player. Shortly thereafter the player reported having been paid. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casino7bitcasino |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says casino deposited payment to unknown crypto wallet.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPoshCasino |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
OP reports excessively delayed payments on withdrawals.
Conclusion
The player received a series of payments and reported having been paid in full. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinogoldenpharaoh |
StatusClosed |
JurisdictionFake |
PAB TypePayment Issues |
|
Issue summary
Player says they are still waiting fro payment after two months.
Conclusion
The casino failed to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBitStarz |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for the casino to reconsider the cancellation of their winnings.
Conclusion
The casino reviewed the player's case and decided against changing their decision. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRooli |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says: "Bank Transfer Taking too Long".
Conclusion
Player received payment later that day.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoWinstler.io |
StatusClosed |
JurisdictionCuraçao 5536/JAZ |
PAB TypeOther |
|
Issue summary
Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due to "suspicious activities".
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoChumba |
StatusNew |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoChumba |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says the casino is "refusing to pay me because my phone got stolen".
Conclusion
Player did not respond to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoHugeWin |
StatusResolved |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRed32 |
StatusClosed |
JurisdictionUKGC |
PAB TypeOther |
|
Issue summary
Player says that casino has confiscated their winnings, claiming player has multiple accounts.
Conclusion
Player took their case to the ADR. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlatin Casino |
StatusClosed |
JurisdictionCuraçao 365/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to contact customer service.
Conclusion
The casino has been 100% unresponsive. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLilibet |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.
Conclusion
Player reports being paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoJackpotMobileCasino |
StatusClosed |
JurisdictionUKGC |
PAB TypeKYC |
|
Issue summary
Player says that when they sent in their documents, the casino closed their account and informed them they would return their deposits.
Conclusion
Player stopped responding to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenbet |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeOther |
|
Issue summary
The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".
Conclusion
The casino said "we've resolved our end of the issue" and had nothing further to say. The player disagreed, nothing at all had been resolved. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoUnibet |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
The casino said they'd followed their RG procedures fully and the player had been so informed. Unibet doesn't discuss RG cases in detail so that's the end of the line for this one. If the player wishes to pursue it further they'll have to go to the designated ADR. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoNovibet Canada |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says that despite being verified, they've only received 1 of 2 payments.
Conclusion
Player reports payment in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoZodiac |
StatusClosed |
JurisdictionKahnawake Gaming Commission |
PAB TypePayment Issues |
|
Issue summary
"they froze my account over 3 disputed deposits".
Conclusion
The player had a history of chargebacks that forced the casino to lock their account. Player was referred to the designated ADR. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpinSamurai |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeBonus |
|
Issue summary
Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior deposits made in the casino. Whether you lost the deposits or not". Needless to say the player was taken aback by "3x wagers on all prior deposits".
Conclusion
We checked the "3x prior deposits" thing with Dama/Softswiss and they've reported it as an "operator error". The player was promptly paid in full. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoChipstars Casino |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player's issue boiled down to non-payment.
Conclusion
In the end the player refused to follow the procedures given by the casino, blamed us for not giving him the help and support he wanted, and left in a huff. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoThe pokies.net |
StatusClosed |
JurisdictionCuraçao 365/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting a week for their withdrawal.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
---
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSportbet.one |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".
Conclusion
Issue closed at player's request.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpinCasino |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says: "I was told money had left casino.. I still haven't received my money live chat says its still in review".
Conclusion
Unfortunately, this casino refuses to discuss player cases with third parties -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinopokerstars |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
Issue summary
Player says they are having huge dificulty with a deposit gone wrong.
Conclusion
Pokerstars refused to discuss this player's case, as they always do. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoThepokies.net |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting days for their payment.
Conclusion
Player reported payment received. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoAllBritishCasino |
StatusClosed |
JurisdictionUKGC |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible Gambling issue.
Conclusion
Due to the complexity of the issue we referred the player to the casino's designated ADR. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBig5Casino |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting 6 moths for their payment.
Conclusion
Aside from promises to "report back to you as soon as we receive further information" we've had nothing further from the casino. Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMrGreen |
StatusClosed |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player reports they are having withdrawal issues.
Conclusion
Unfortunately, we are unable to accept this case as MrGreen refuse to discuss player cases with third parties. There is a Casinomeister Warning already posted reagarding them.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoFreshBet |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
The casino offered no response to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetmgm/Leovegas |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty receiving payment.
Conclusion
Player reports that they have been paid.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasinoBrango |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.
Conclusion
Player reports they have been paid.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRoyalOak |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".
Conclusion
No response of any kind from RoyalOak. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBVX |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypeOther |
|
Issue summary
Player says they have been waiting a week for their deposit to appear in their account.
Conclusion
Player stopped responding to us. Case closed
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBet365 |
StatusClosed |
JurisdictionOther |
PAB TypeOther |
|
Issue summary
Player claims that their mother died with an unresolved balance and they are trying to reclaim that.
Conclusion
An issue like this will require the player to deal with the casino directly, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLadbrokes |
StatusClosed |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoScoobybet |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says their account has been disabled, their winnings not paid and the casino is not responding.
Conclusion
The player chose to pursue their case elsewhere, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoScoobybet |
StatusCancelled |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casino888Casino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says they are unable to withdraw due to an "investigation".
Conclusion
As per our longstanding warning against 888, they ignore player complaints and as such, there is nothing we can do to help. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayjango |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeSource of Wealth |
|
Issue summary
Player says they have been trying to pass SOW for over a week.
Conclusion
Player reports being paid.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLeoVegas |
StatusResolved |
JurisdictionUKGC |
PAB TypeKYC |
|
Issue summary
Player says they have been waiting (with a locked account) over a month and a half to be verified.
Conclusion
The player's account issues were resolved without comment. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMagicWin |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting over a month for their payment.
Conclusion
Player did not respond to us. Case closed as per PAB procedures.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinoplayojo |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting 11 days for their payment.
Conclusion
Player reports being paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPoshCasino |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting 3 weeks for payment.
Conclusion
Player has decided to spend their balance.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPosh Casino |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
----
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLuckyCasino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
The casino gave no reply to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasino extreme |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeKYC |
|
Issue summary
Player says they have been waiting over a week for verification.
Conclusion
Case closed as the player did not respond to us and appears to have abandoned their PAB complaint.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casino888Casino |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says withdrawal "rejected".
Conclusion
Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsroom |
StatusClosed |
JurisdictionCuraçao - Unspecified |
PAB TypeBonus |
|
Issue summary
Player having difficulty with a bonus.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoFrumzi |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gaming issue.
Conclusion
There was no response from the casino: case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinoslotmadness |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
Issue summary
Inexplicable duplicate of previous PAB.
Conclusion
Closed -- duplicate.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoHouseOfSpins |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting for two months for their payments and now the casino has closed their account.
Conclusion
The casino has been totally unresponsive to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasinoBrango |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeKYC |
|
Issue summary
Player has been waiting over a week for their account to be verified.
Conclusion
Player did not respond to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoNeonixcasino |
StatusClosed |
JurisdictionFake |
PAB TypeT&C Dispute |
|
Issue summary
Player says their winnings were confiscated for breaking Terms.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotMadness |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Conclusion
We felt the player was risking their health and wellbeing and so moved them to the Quit Gambling group on the site. They were not pleased and requested their account be deleted. So be it, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
Issue summary
Player having a technical issue with the casino site.
Conclusion
----
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinounibet |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.
Conclusion
The casino made it clear that they needed some KYC documents in order to proceed with the payment(s). The player refused to give those documents. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinounibet |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
Issue summary
Player submitted 2 PABs for the same issue.
Conclusion
Duplicate. Closed.
|
February
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKatsCasino |
StatusClosed |
JurisdictionCuraçao - Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says the casino has not abided by a payment schedule they themselves set up.
Conclusion
After a long string of lame excuses -- including the claim that the casino people have no contact with the Payments department -- and no proper response from the casino we're closing this. A Casinomeister Warning will be posted against the casino for ignoring player complaints by doing nothing but giving false and misleading responses and in the end simply not paying their players.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casino777onfire |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that casino refuses to pay.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMrplay |
StatusClosed |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as my account being closed. They said this was due to discrepancies ..."
Conclusion
This casino is part of Aspire Global and they always refuse to discuss player complaints. Such was the case here: case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoN1bet |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
Player says they have not been paid, their account was closed and the casino has become unresponsive.
Conclusion
The casino provided sufficient evidence for us to conclude that their decision against the player was justified. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoNine win |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that they have been waiting two months for payment.
Conclusion
Player did not respond to questions regarding their case, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoWazamba |
StatusOn hold |
JurisdictionCuraçao - Unspecified |
PAB TypeTechnical Issues (Software) |
|
Issue summary
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Conclusion
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoWildSultan |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeTechnical Issues (Software) |
|
Issue summary
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Conclusion
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPoshCasino |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player has been waiting a month for their payment.
Conclusion
The casino reports that the player has been paid, waiting for confirmation. Unfortunately, the player did not respond to us. Case closed as per PAB rules.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
Player says their winnings were confiscated and that they "deny all supporting evidence".
Conclusion
The player had created multiple accounts and the casino enforced the Terms against doing that. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasinoBrango |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypeOther |
|
Issue summary
The player says their winnings were cancelled.
Conclusion
The casino reports that the player has been paid and the money withdrawn, the player has confirmed this. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRollRushGaming |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player says they were blocked from their account.
Conclusion
Despite a second chance and repeated attempts, the player did not respond to a basic question related to their complaint. This case is now closed and will not be re-opened.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoOshi |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
Player says they are having difficulty getting their cashback VIP Bonus.
Conclusion
The problem was resolved and the player received their cashback.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKwiff casino |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeSource of Wealth |
|
Issue summary
Player is having difficulty with SOW.
Conclusion
Player reported having been paid in full, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotocash.im |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeT&C Dispute |
|
Issue summary
Player says their winnings were confiscated with the casino saying they broke Terms.
Conclusion
The casino said the player was in violation of the Terms but they could offer to return deposits. The player accepted. Waiting for confirmation of payment. Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinowebpartners.co affiliate program |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Affiliate claiming non-payment.
Conclusion
Webpartners reported that they'd investigated the case thoroughly and found the affiliate in breach of contract on multiple counts. End result: termination of the contract. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasinoHeroes |
StatusClosed |
JurisdictionKahnawake Gaming Commission |
PAB TypeBonus |
|
Issue summary
Player says their winnings have been confiscated.
Conclusion
The casino never responded so we sent the player to the licensing body (Kahnawake) who came back with a decision supporting the casino. That's pretty much the end of the road on this one, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsMagic |
StatusResolved |
JurisdictioniGaming Ontario |
PAB TypePayment Issues |
|
Issue summary
Player says they are having difficulty making a withdrawal.
Conclusion
Player reports they have been paid in full. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenBet |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
The casino has become unresponsive in recent months and now only says "we talk to the player only" which of course means they do whatever they want. Case closed but a Casinomeister Warning has been posted against the casino for ignoring and/or dismissing player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casino21.red |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
It turns out the player was dealing with the MGA already, so that takes this out of our hands. As per PAB rules, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRhino.bet |
StatusClosed |
JurisdictionUKGC |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
Rhino.bet said they wouldn't discuss the player's case with us because "we are not associated with Casinomeister", by which they mean they don't make money from us so they're not interested in hearing about issues that players bring to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they have requested a withdrawal, but not received it yet.
Conclusion
Player did not respond to us despite repeated attempts, so we have closed this case.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlay OJO |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.
Conclusion
Casino says player has been paid in full; unfortunately, the player did not respond to our request for confirmation. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoWinz |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says they are having difficulty withdrawing.
Conclusion
The player was paid in full, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoUnibet |
StatusClosed |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says the casino is "withholding funds".
Conclusion
Player took their case to the casino's ADR which terminates our involvement: case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinobc.game |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
Issue summary
Awaiting missing information and summary of issue from the player.
Conclusion
Player did not respond to our query for missing information. Case closed as per PAB rules.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinodama n.v. casinos |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s) in question.
Conclusion
The evidence showed that the player deliberately and repeatedly circumvented the detection procedures that were in place -- however feeble those may have been -- and that means they were at fault here. Arguments that the casinos should have tried harder to detect the re-registrations are beyond the scope of the PAB service. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoTrustDice |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that after a number of withdrawals, their balance was confiscated and their account blocked.
Conclusion
The OP admited to violating the Terms by creating "a new account" but didn't like the way the casino handled that. Well, too bad, don't violate the Terms if you'd prefer not to be treated like a Terms violator. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoReadyCasino |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that despite 24h promise, they have been waiting 48h for their payment.
Conclusion
Player reports payment received.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLVBet |
StatusWaiting for Response |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.
Conclusion
LVBet says their previous decision against the player will not be changed. Since it concerns "Sportsbook abuse" they've declined to discuss it further. We're waiting for final comments from the player.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsMagic |
StatusResolved |
JurisdictioniGaming Ontario |
PAB TypePayment Issues |
|
Issue summary
Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer service it’s all automated bots."
Conclusion
Player reports having received payment in full, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRakooCasino |
StatusResolved |
JurisdictionCosta Rica |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenbet |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypeT&C Dispute |
|
Issue summary
Player says the casino confiscated their winnings.
Conclusion
Another in a long string of PAB issues that Goldenbet has ignored. Case closed but a Casinomeister Warning has been posted.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsGarden |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty getting paid.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCrazyLuck |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
This is a duplicate.
Conclusion
In the previous submission of this same issue, the casino refused to respond. Unfortunately, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRooli |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says that despite being verified, after six days, their withdrawal still hasn't been approved.
Conclusion
Player reports payment received.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoDreams Casino |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are bouncing.
Conclusion
The casino people shared evidence of player account fraud. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLuckyOwlClub |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player is having an unreasonably difficult time getting a withdrawal processed.
Conclusion
The casino never replied to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRoyalAceCasino |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting over a week for their payment.
Conclusion
Player has been paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoVideoslots |
StatusResolved |
JurisdictionUKGC |
PAB TypeT&C Dispute |
|
Issue summary
Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4) years ago.
Conclusion
The player eventually reported the issue resolved, case closed.
|
March
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRubyslots |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty withdrawing.
Conclusion
Player reports they have been paid.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetsafe |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says despite being verified, they have not received their withdrawal.
Conclusion
Player ignored the PAB Rules and posted on the forums, case cancelled.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoJuicyVegas |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says the casino has given a variety of reasons over two months for not paying their withdrawal.
Conclusion
Player reports they have been paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoINetbet |
StatusIn Progress |
JurisdictionCuraçao - Unspecified |
PAB TypeBonus |
|
Issue summary
Player is having difficulty withdrawing after accepting a free chip.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
JurisdictionUKGC |
PAB TypeOther |
|
Issue summary
Player says they are blocked from their account.
Conclusion
Player says they've received an apology from the casino and the issue has been resolved.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGambleZen |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
The player was found to have multiple accounts at Casinomeister, each with a number of self-exclusion cases going back as much as five years. The player's accounts were merged, this case was closed, and the player is PAB-banned at Casinomeister.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenbet |
StatusClosed |
JurisdictionAnjouan, Union of Comoros |
PAB TypePayment Issues |
|
Issue summary
Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsmagic |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says their withdrawal is "taking to long".
Conclusion
Player has reported issue resolved and payment received.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoVideoslots.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoChipz Casino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
The player's case ended up in the hands of the MGA which of course locks us out. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGG.Bet |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says their withdrawal was rejected and their account blocked.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoDream vegas |
StatusWaiting for Response |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty withdrawing.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPartyPoker |
StatusClosed |
JurisdictionKahnawake Gaming Commission |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulties withdrawing.
Conclusion
Per usual PartyPoker said "talk to the hand". Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOjo |
StatusResolved |
JurisdictionUKGC |
PAB TypeSource of Wealth |
|
Issue summary
Player is having difficulty with SOW.
Conclusion
Player reports being paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMobilebet |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBit Starz |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeKYC |
|
Issue summary
Player says KYC process is taking longer than stated.
Conclusion
Casino reports player has been verified and paid. The player did not respond to repeated attempts to confirm. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they are having difficulty withdrawing.
Conclusion
Rep says the player has been paid and the player has just confirmed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPokerstars |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they are having trouble withdrawing and can't contact the casino.
Conclusion
Player reports they have been paid.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoHeybets |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have not been able to withdraw.
Conclusion
Waiting for player to give us their issue summary in English.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRolletto |
StatusIn Progress |
JurisdictionCuraçao 1668/JAZ |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlay ojo |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
Issue summary
Player is having difficulty with a verification document.
Conclusion
Rep reported that player has been paid. Player did not respond to our request for confirmation.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeKYC |
|
Issue summary
Player is having difficulty verifying their address.
Conclusion
Player submitted two PABs for the same issue. We are closing this one.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCirusBet |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
Player says the casino has not paid them, blocked their account and is not responding.
Conclusion
The casino claims that the player's account has been reopened and their balance is available for withdrawal. We're waiting for the player to confirm this. Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoScoobybet |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
Player says that their account has been blocked for nearly two months, now the website is down and the casino is not responding to emails.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetzino |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeBonus |
|
Issue summary
Player says winnings confiscated with casino claiming breach of bonus Terms.
Conclusion
It turns out the player had assumed that any winnings from the bonus were theirs to do with as they saw fit, without closing out the bonus after the wagering requirements were completed. Tough lesson but there it is, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsLV |
StatusIn Progress |
JurisdictionCuraçao 1668/JAZ |
PAB TypeOther |
|
Issue summary
Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRollino |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayamo |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty depositing and withdrawing.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoZodiacCasino |
StatusClosed |
JurisdictionKahnawake Gaming Commission |
PAB TypeT&C Dispute |
|
Issue summary
Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.
Conclusion
Turns out the player had violated the Terms many times over by registering multiple accounts and repeatedly claiming the Welcome bonus. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetmotion |
StatusIn Progress |
JurisdictionCuraçao - Unspecified |
PAB TypeT&C Dispute |
|
Issue summary
"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayojo |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says it has been "almost 48hrs" and they still have not received payment.
Conclusion
Player reports issue resolved.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casino32Red |
StatusWaiting for Response |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says they have not received full payment for a jackpot win.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinowinz |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeT&C Dispute |
|
Issue summary
Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by having multiple accounts.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasinoRewards |
StatusOn hold |
JurisdictionKahnawake Gaming Commission |
PAB TypeOther |
|
Issue summary
Player would like a refund because they feel they lost too much.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpadesQueen |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
---
Conclusion
Player reports complaint resolved.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKwiff |
StatusClosed |
JurisdictionUKGC |
PAB TypeKYC |
|
Issue summary
Player says they are unable to withdraw with expired ID.
Conclusion
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRoyalPanda |
StatusWaiting for Response |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
Issue summary
Player says that despite being verified, they are unable to access their account and have been trying to reset their password for a week.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoStackrSocialCasino |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeOther |
|
Issue summary
Player is having difficulty after creating a second account.
Conclusion
StackrSocial has not responded. Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoInetbet |
StatusResolved |
JurisdictionCuraçao - Unspecified |
PAB TypeT&C Dispute |
|
Issue summary
Player says they are unable to withdraw as casino claims they violated Terms.
Conclusion
The player had violated the Max Bet rules and as such their winnings were void. Although not happy with the end result the player did accept the casino's reasoning and the matter was settled between them. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLuckyBird |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypeOther |
|
Issue summary
The player is having difficulty depositing.
Conclusion
The issue was promptly resolved. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCaptainJackCasino |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting over a month for their payment.
Conclusion
The casino says the player has been paid, waiting for confirmation. Player did not respond to us despite repeated attempts. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetOnline |
StatusIn Progress |
JurisdictionOther |
PAB TypeTechnical Issues (Software) |
|
Issue summary
Player claims that a game malfunctioned and they lost winnings because of it.
Conclusion
No response from the casino. Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBet365 |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeTechnical Issues (Software) |
|
Issue summary
Player is having difficulties with a game.
Conclusion
Per usual Bet365 won't discuss the player's case. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRefuelCasino |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
Issue summary
Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.
Conclusion
No response from the casino, case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinoskybet365 |
StatusWaiting for Response |
JurisdictionUnknown or unreachable |
PAB TypePayment Issues |
|
Issue summary
Player is having payment issues.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPokerStars |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeSource of Wealth |
|
Issue summary
Player is having difficulty with SOW process.
Conclusion
Player did not respond to a basic question despite repeated attempts on our part. Case closed as per PAB rules.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMr Pacho |
StatusClosed |
JurisdictionCuraçao - Unspecified |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
Player was claiming that all deposits in 2024 should be returned when in fact there was no reason for the casino to be concerned about the player's activities until March 5th. Player says there is no evidence to show they had raised the issue earlier. No evidence = no case, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinotunahncall |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeOther |
|
Issue summary
Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their account closed.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotastic |
StatusNew |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Duplicate.
Conclusion
Duplicate -- closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenBet |
StatusClosed |
JurisdictionAnjouan, Union of Comoros |
PAB TypeT&C Dispute |
|
Issue summary
Player says their winnings were confiscated, with the casino claiming a Terms breach.
Conclusion
As pointed out in a recent Casinomeister Warning GoldenBet has gone into full-on "ignore complaints" mode which is what they did to us on this one. The player decided to take legal action against the casino through SGBOK in Curaçao. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlots magic |
StatusClosed |
JurisdictioniGaming Ontario |
PAB TypePayment Issues |
|
Issue summary
Player says their documents have all been approved but "nobody is replying to my latest withdrawl."
Conclusion
Casino says player has been paid. Player did not respond to our request for confirmation.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotsMagic |
StatusResolved |
JurisdictioniGaming Ontario |
PAB TypePayment Issues |
|
Issue summary
Player says they are having difficulties withdrawing.
Conclusion
Player reports payment received.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenbet |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says casino refusing to pay out despite second account being closed over a year ago at player's request.
Conclusion
The casino says they will only talk to the player, but player says the casino is not doing anything to solve the problem. A Casinomeister Warning has been posted.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoTsarsCasino |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
Player stopped responding to us. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKineko |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says: "Two payment schedules have been agreed, both have been broken by kineko."
Conclusion
The casino never bothered to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKwiff |
StatusResolved |
JurisdictionIsle of Man |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints. Update: Casino suddenly resolved the issue.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenGenie |
StatusIn Progress |
JurisdictionFake |
PAB TypePayment Issues |
|
Issue summary
Player has been waiting two and a half months for their payment and that the casino is unresponsive.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMystake |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.
Conclusion
The casino claimed that it was "urgent that we talk to the account owner" by which they meant they wouldn't talk to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoUnibet |
StatusClosed |
JurisdictionUKGC |
PAB TypeOther |
|
Issue summary
Player says casino informed them that their account was closed "due to collusion with other players". Player says they have no idea what this is about.
Conclusion
The casino declined to review the case and said the player was welcome to "take this further" meaning to follow the Terms regarding their designated ADR. Case closed.
|
April
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPoshCasino |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty receiving payment.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoTrustDice |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says their account was closed without being verified and they are now unable to access their balance.
Conclusion
The casino people provided good evidence that the OP has multiple accounts. Case closed and the OP is PAB-banned for lying to us.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenbet |
StatusWaiting for Response |
JurisdictionAnjouan, Union of Comoros |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoZodiac |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
Issue summary
Player says they are unable to sign into their account as there is a risk assessment in progress.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpinGenie |
StatusWaiting for Response |
JurisdictioniGaming Ontario |
PAB TypeSource of Wealth |
|
Issue summary
Player says their SOW documents have been under review for a month and that support is "all bots, no live agents".
Conclusion
The casino now confirms that the player's documents have been reviewed any issues have been resolved, payment is now enroute to the player. Waiting for confirmation.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKingamo |
StatusIn Progress |
JurisdictionCuraçao 365/JAZ |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPoshCasino |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting 5 weeks for payment.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBoomcasino |
StatusIn Progress |
JurisdictionFake |
PAB TypeOther |
|
Issue summary
Player says they want their deposit returned as the casino's licensing is misrepresented.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPosh |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting nearly a month for a withdrawal to be approved.
Conclusion
OP reports that first of three payments has been made; still waiting on other two. Player now reports they have been paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpinSpirit |
StatusIn Progress |
JurisdictionCuraçao 365/JAZ |
PAB TypeResponsible Gambling |
|
Issue summary
Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch market and accepted their bets in violation of Dutch law.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoFrankclub |
StatusIn Progress |
JurisdictionCuraçao 1668/JAZ |
PAB TypeSource of Wealth |
|
Issue summary
Player feels the length of time to process their documents is excessive.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGrosvenor Casinos |
StatusOn hold |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinobc.game |
StatusClosed |
JurisdictionCuraçao 5536/JAZ |
PAB TypeOther |
|
Issue summary
Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to play casino games as a pre-requisite to withdrawing their sportsbetting profits.
Conclusion
The casino only replied to say that the player should contact them directly. Utterly useless since the player had already done that and got nowhere with them. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGrosvenor Casinos |
StatusResolved |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoScorpion |
StatusWaiting for Response |
JurisdictionCuraçao Gaming Control Board (GCB) |
PAB TypeOther |
|
Issue summary
Unclear.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoJungliwin |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSlotshammer |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
Issue summary
After depositing, player discovered that the casino is not licensed in their country.
Conclusion
The player took their case to the police which takes it out of our hands, per the PAB Rules. Case closed. Player later informed us that their deposit has been refunded.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRedStagCasino |
StatusWaiting for Response |
JurisdictionNone/Unspecified |
PAB TypeKYC |
|
Issue summary
Player is having difficulty providing documents for account verification.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPosh |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says the casino is not paying their withdrawal.
Conclusion
Player was subsequently paid initial amount; but there are still two payments outstanding.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoStardaCasino |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
The casino refused to speak to us regarding the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpinsBro |
StatusWaiting for Response |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeKYC |
|
Issue summary
Player claims "KYC impossible" as they are repeatedly asked for the same documents.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLeoVegas |
StatusIn Progress |
JurisdictioniGaming Ontario |
PAB TypeT&C Dispute |
|
Issue summary
Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPokerStars |
StatusClosed |
JurisdictioniGaming Ontario |
PAB TypeOther |
|
Issue summary
Player says they are having difficulty depositing and withdrawing.
Conclusion
PokerStars _always_ responds to player complaints the same way: "... we cannot discuss any player's account with a third-party." It's been that way for years, much to the disservice of their customers. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty withdrawing.
Conclusion
Player reports they have been paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKinghills |
StatusWaiting for Response |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player is having difficulty withdrawing their winnings.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlay Ojo |
StatusWaiting for Response |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player having difficulties withdrawing.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoJackpot City |
StatusWaiting for Response |
JurisdictionAlderney |
PAB TypeOther |
|
Issue summary
Conclusion
Player says they are unable to contact support: "phone number doesn’t work, their email bounces and there is no live chat."
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoStake casino |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeOther |
|
Issue summary
Player says they have not been allowed to withdraw their balance as they are in a restricted country.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpincity |
StatusWaiting for Response |
JurisdictionAlderney |
PAB TypePayment Issues |
|
Issue summary
Player says their withdrawal has disappeared from pending and they are not able to contact the casino.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGrandSlotPalace |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told they had to "wait in line with the other regular members". They have been waiting 8 days now.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGoldenbet |
StatusClosed |
JurisdictionAnjouan, Union of Comoros |
PAB TypeSelf-Exclusion |
|
Issue summary
Self-exclusion issue.
Conclusion
Player did not respond to us and appears to have abandoned their case. PAB closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinovave.com |
StatusClosed |
JurisdictionCosta Rica |
PAB TypeResponsible Gambling |
|
Issue summary
Responsible gaming issue.
Conclusion
Player did not reply to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetonRed |
StatusWaiting for Response |
JurisdictionCuraçao 1668/JAZ |
PAB TypeT&C Dispute |
|
Issue summary
Player says their winning were confiscated but the Terms on the website in their language did not include the limitations cited by the casino.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoJackpotCity |
StatusResolved |
JurisdictionAlderney |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat and no response to emails.
Conclusion
The player reported that they had been paid, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoRollers.io |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeBonus |
|
Issue summary
Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says they did not notice a bonus which was credited to their account automatically.
Conclusion
Player had their case active at least two other arbitration sites. That's a violation of the PAB rules -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlayOJO |
StatusClosed |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
Casinoivjq7zxty8 |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says the casino is "is refusing to pay".
Conclusion
Player reports they have been paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetsafe |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
Issue summary
Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKatsubet |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeT&C Dispute |
|
Issue summary
---
Conclusion
Player did not respond to us -- case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPoshCasino |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player has been waiting over a month for payment.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKwiffCasino |
StatusIn Progress |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says they are having trouble getting paid.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoNineWin |
StatusWaiting for Response |
JurisdictionCuraçao 1668/JAZ |
PAB TypeKYC |
|
Issue summary
Player says they are having technical difficulties with the verification procedure.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoVideoslots |
StatusIn Progress |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoQassino |
StatusIn Progress |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
Issue summary
Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded to them in 3 weeks.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoCasinobello |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeT&C Dispute |
|
Issue summary
Player says their winning have been confiscated, with the casino claiming a Terms violation.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPosh Casino |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player has been waiting over a month for payment.
Conclusion
Player reports they have been paid in full.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoKwiff |
StatusClosed |
JurisdictionUKGC |
PAB TypePayment Issues |
|
Issue summary
Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.
Conclusion
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSunriseSlots |
StatusWaiting for Response |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says that despite being verified, they have not been paid.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoYukon Gold |
StatusClosed |
JurisdictionKahnawake Gaming Commission |
PAB TypeOther |
|
Issue summary
The player is having difficulty receiving their payment for a variety of reasons.
Conclusion
Player failed to respond to questions regarding cancelled deposits. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBetrebels |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
Issue summary
Player is having trouble with KYC process.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLadbrokes |
StatusClosed |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoFruityreels |
StatusClosed |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
May
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoLightcasino |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player is having difficulty with withdrawal methods and KYC.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBCGame |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player says despite "contacting bcgame casino support hundreds of times" their deposit has not appeared in their account balance.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSilverOakCasino |
StatusNew |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
Issue summary
Player says they have been waiting over a month for their withdrawal.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoYukonGold |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
The player says they accidentally deposited and now they would like that money returned.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlanet 7 Casino |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player says a bonus was forced on there account, they could not remove it and when they won a jackpot, the casino claimed the win did not appear in their system.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoUncutGems |
StatusClosed |
JurisdictionUnknown or unreachable |
PAB TypeOther |
|
Issue summary
Player said that despite depositing and winning, they were unable to withdraw.
Conclusion
LasVegasSweeps isn't a casino and has no licensing. We've tried to go after people like this is the past and they basically just laugh and say "catch us if you can". There is no licensing body and no authorities that we can appeal to on the player's behalf. Unfortunately, case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGolden Star Casino |
StatusWaiting for Response |
Jurisdiction |
PAB Type |
|
Issue summary
Conclusion
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSgcasino |
StatusIn Progress |
JurisdictionCuraçao Gaming Control Board (GCB) |
PAB TypeOther |
|
Issue summary
Player says the casino disabled their account "without any reason" two months ago.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoSpinSamurai |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeBonus |
|
Issue summary
Player said that they have not been paid their withdrawal after a week.
Conclusion
DAMA promptly corrected the casino's "error" and the player was paid in full. Case closed.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoVideoslots |
StatusIn Progress |
JurisdictionUKGC |
PAB TypeOther |
|
Issue summary
Player says that while uploading their documents, their account was closed -- leaving their deposit inaccessible.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlay ojo |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
Issue summary
Player says they are waiting for a withdrawal from the casino.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoGrandSlotPalace |
StatusWaiting for Response |
JurisdictionFake |
PAB TypePayment Issues |
|
Issue summary
Player says they were asked to pay a fee in order to cash out immediately but that despite paying, they did not receive their withdrawal.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoPlanet7 Casino |
StatusNew |
JurisdictionNone/Unspecified |
PAB TypeBonus |
|
Issue summary
Player says they were offered free spins, required to deposit in order to verify their account, then told they had used too many free spins so their winnings were confiscated and they could not withdraw their deposit.
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoStake |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
---
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoMiamiClubCasino |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypeBonus |
|
Issue summary
Player says casino refuses to pay them claiming a Terms violation on a bonus.
Conclusion
The casino said they'd respond to the player directly, meaning they won't discuss the complaint. Case closed but a Casinomeister Warning will be posted against the casino for not dealing with player complaints responsibly.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoBitkingzcasino |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
Issue summary
"I’m supposed to receive cash back but never ever had received a penny"
Conclusion
Case in progress.
|
Casino | Status | Jurisdiction | PAB Type | |
---|---|---|---|---|
CasinoZumoSpin |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeOther |
|
Issue summary
Player says the casino is unlicensed and is making them go through a verification process before refunding their deposit.
Conclusion
Player says they have received their deposit refund. Case closed.
|