Venting Scam taking too much in fees etc

[angelam120]

Why and how can they get away with taking ur money and not delivering

 

[angelam120]

They say after 100 spins ur guaranteed $1800 and once that was done then it was u must pay sales tax on the $1800 of 6% which was $108 and ur account will immediately be added $1800 in 2-5 mins and once u pay that then they want to say you must pay for ur chips to be turned into cash and that's 10% of $1800 which is $180 and I had to draw the line I have All the messages between me and golden stars but won't let me add and show u please help me

 

[angelam120]

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[angelam120]

Omg it went threw just in wrong area I need it as a complaint so they can help me get money back

 

[maxd]

Hello,

Since your post originally appeared in the AllBritish part of the forums I have to ask: is it AllBritish or GoldenStar that you're having an issue with? Sorry, the link you provided isn't working for me.

If it's AllBritish then you're in luck because we have an excellent rep for AllBritish here on the forums. Please contact @L&L-Jan via Private Message and I'm sure he can get you squared away.

If it's GoldenStar Casino then there we have excellent contacts with the Dama NV group and can almost certainly get your case looked after within a day or two. You'll want to do a PAB for that one.

For your reference -- in cases where a rep can't or won't help you -- you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[L&L-Jan]

If it's AllBritish then you're in luck because we have an excellent rep for AllBritish here on the forums. Please contact @L&L-Jan via Private Message and I'm sure he can get you squared away.

Guess its dama, we don't do crazy fees to start with and secondly, were not active in the US

But thanks for the kind words Max

 

[maxd]

Ooops, my bad for not catching the US thing, sorry Jan.

- Max