Opened a new account last night at a sister casino of where I have been playing (reached deposit limit there, but in funds of late and wanted to play more) and submitted ID - approved within a couple of hours. Tried depositing on my usual debit card, but problems so used another debit card of mine. I then won a bit and want to withdraw £600, so sent off pics of the new card to verify account - after previous docs all verified pretty quick.
Roughly 14 hours on and still not verified the second card, so cannot withdraw. To make things even more interesting, after I stopped playing and looked to withdraw £600, they sent an e-mail (4.26am this morning) saying they have happily added £20 bonus to my account. What? It doesn't show on my account and coincidentally with 30x wagering of £20, makes £600 which is what I want to withdraw.
I really hope this is not them building up to refusing the withdrawal as quite simply, I do not accept or play with bonuses because of the grief associated with it.
Roughly 14 hours on and still not verified the second card, so cannot withdraw. To make things even more interesting, after I stopped playing and looked to withdraw £600, they sent an e-mail (4.26am this morning) saying they have happily added £20 bonus to my account. What? It doesn't show on my account and coincidentally with 30x wagering of £20, makes £600 which is what I want to withdraw.
I really hope this is not them building up to refusing the withdrawal as quite simply, I do not accept or play with bonuses because of the grief associated with it.