Question What’s the most important characteristic of online casinos?

[OnlineCasinoPedia]

Hi, players! We have been reviewing online casinos for a while, our criteria is based on these aspects:

• Website design
• Customer support
• Bonuses and promotions
• Withdrawal methods and speed
• Games variety
• Security and fairness

As players, which aspect of above is the most important one to judge an online casino? Or is there anything else should we pay attention on?

We want to bring honest and valuable casino reviews, would like to hear your opinion

 

[Valhalla]

I’d go with withdrawal speed as most important.
Customer support is hugely important as well; being able to talk to a human being if an issue arises, who doesn’t respond with cut and paste answers - blatantly following a script.

Personable customer support.

 

[The Viking]

Agree with @Valhalla withdrawal speed and quick reliable support
the main aspect i look for in a casino.

 

[PMKFRUITPRO]

RTP RTP RTP.

I simply refuse to play any games that aren’t on max setting (unless a promotion on them is of interest)

People need to stop playing at these overseas Mickey Mouse mid range RTP running clowns, who will ask you for your dead grandma’s bank statement, once you’ve ran through a couple of bag, because she sent you a score for your birthday once.

Bin these muppets off, get over to 365 and play nowhere else making it clear to the other UK ‘bookie’ sites that you are well aware they CAN afford to run the top maths models and won’t be touching them unless they do.

Hit them with emails, bombard their Twitter accounts and say we know what you are doing you greedy fucks.

Let the others who claim they can’t make money unless running shite RTP fuck off all together from the UK market and good riddance to them.

For non uk players if you’re playing at sub RTP sites then you are absolutely fucking mad.

As mad as these stupid bonanza players who have ran millions of spins through!!!!

 

[OnlineCasinoPedia]

Guys, thank you for all your feedbacks, very helpful. Looking forward to hear more

 

[DreddBeat]

Bin these muppets off, get over to 365 and play nowhere else making it clear to the other UK ‘bookie’ sites that you are well aware they CAN afford to run the top maths models and won’t be touching them unless they do.

I would like to join Bet365 but they refuse to let me have an account with them. Last year I registered and they closed my account within minutes with no option to join again. I emailed and spoke with support via chat, they said it was a "traders decision". I enquired again just now and they "cannot prove any further information. So fuck Bet365.

 

[PMKFRUITPRO]

Did you place any sports bets? Large ones upon opening account?

 

[Valhalla]

Actually agree with @PMKFRUITPRO regarding RTP, I hadn’t thought of that.
It’s not remotely necessary to run low RTP games (looking at you WH), when the high RTP games will still make the casinos a fortune - the house always wins.

 

[Guntis]

It would be great to see at least one UK casino operator include this on their welcome banner:

No crypto casinos needed..., play popular slots with top RTPs here. No nonsense, enjoy under 1-hour payouts.

 

[Ant1975]

For me I think good customer support, along with security and fairness, are the top criteria. Players will look to CS straight away should anything go wrong, and will want assurance that any problem will be dealt with quickly and fairly.

 

[Valhalla]

It would be great to see at least one UK casino operator include this on their welcome banner:

No crypto casinos needed..., play popular slots with top RTPs here. No nonsense, enjoy under 1-hour payouts.

I said something along these lines a few years back. Why don’t good casinos tell customers how good they are? It’s not illegal to say things like we pay out instantly, that there are no wagering on free spins, that bonuses only apply when you spend your “real cash” deposit etc. It’s not illegal to say we’re a fully licensed casino who will not mess the customer around.

Instead they spend millions on television advertising only to tell us that new customers get 10 free spins on Starburst. Yay

 

[TheAddict]

Or they spend millions on TV advertising like Playojo did, just to remind us daily that they have a weird freak as an ambassador.

 

[Jono777]

I know casinos say they have no control over this and agree in most cases, however top thing I look for in a casino session is game time and value or a deposit, a boredom buster is what I need, a cashout is always a bonus but far from a necessity

My small and occasional deposits, which I look forward to are often gone in the blink of an eye these days and I have to wait a while before I can try again, often a case of "rinse and repeat"

A degree of control could be put in place where players get the occasional incentive (bit like the good old days) such as a 25%match or 50 x 10p free spins at least (being realistic as I know the 100% deposit bonuses are long gone) together with max RTP.

I know the slice of pie would be smaller but confident casinos would still make dosh, your welcome to mine too, just take it s-l-o-w-l-y.

 

[PMKFRUITPRO]

If u want max rtp stop playing at videoslots!!!!

 

[Jono777]

If u want max rtp stop playing at videoslots!!!!

If such a place exists, would you advise me of a casino that has as many of the following please?

1) Max RTP including 96.80 on DoA in the main
2) Won't SoW me on £15-£20 deposits 1-2-3 times a week (if that really!)
3) Doesn't suffer from constant disconnects or lag.
4) Has BTG, Novo, Play N Go, Netent, Push, TK
5) Offers the odd incentive such as Weekend Booster, Free Spins (deposit based or ND)

AND is ideally NOT a bookmaker.

Pretty sure such a place would only be found in slots heaven

 

[paul7388]

If such a place exists, would you advise me of a casino that has as many of the following please?

1) Max RTP including 96.80 on DoA in the main
2) Won't SoW me on £15-£20 deposits 1-2-3 times a week (if that really!)
3) Doesn't suffer from constant disconnects or lag.
4) Has BTG, Novo, Play N Go, Netent, Push, TK
5) Offers the odd incentive such as Weekend Booster, Free Spins (deposit based or ND)

AND is ideally NOT a bookmaker.

Pretty sure such a place would only be found in slots heaven

Lottomart Offers most of that.

 

[Valhalla]

@Jono777 yeah LottoMart offer bonuses and free spins on virtually every deposit (I just untick the box but they’re always available if I want). Plus virtually any game you can think of.
And you wouldn’t have any issues that’s for sure.

 

[Jono777]

Lottomart Offers most of that.

@Jono777 yeah LottoMart offer bonuses and free spins on virtually every deposit (I just untick the box but they’re always available if I want). Plus virtually any game you can think of.
And you wouldn’t have any issues that’s for sure.

Thanks both, appreciate it

Weak excuse coming but the truth. I constantly forget about Lottomart despite them having a good presence and rep here as I never get any communication from them whatsoever.

Another thing (I think) is that they don't do Skrill which I use for all deposits (along with the odd Paysafe Card) to keep my bank statement nice and free of gaming transactions.

 

[PMKFRUITPRO]

Again the answer is bet365.

There is no booster but the increased RTP is far better than that shite.

If u don’t have an account they give you decent amount of free spins each day for a while.

Not that I bother but they do run comps to get free spins and cash prizes.

 

[Guntis]

Like me, Jon probably doesn't like sports along with casino things on the same site. But still, I would go for it, if they had fair RTPs instead of one where rip-off is going on.

On a shit one, i would play only if they had 15% wagering free cashback.

 

[Jono777]

Again the answer is bet365.

There is no booster but the increased RTP is far better than that shite.

If u don’t have an account they give you decent amount of free spins each day for a while.

Not that I bother but they do run comps to get free spins and cash prizes.

Opened an account with these years ago, I mean years, back in my pre slots and *hangs head in shame* bingo days.

Tried to log in and it seems it's locked and I really cba to find out why or re-open it lol

 

[09237653]

1, maximum RTP on the games I play.
2, fast (automatic) withdrawal
3, promotions, I might not play on a casino for months but if they punt me a decent promotion I will often take advantage of it for a cheap sesh.

If playing at a reduced RTP casino (that comes under category 2 or 3) will only play fixed 96% RTP games.

 

[PMKFRUITPRO]

Lottomart Offers most of that.

I just checked them out as I don’t have an account there.

Not max RTP so it’s a no from me.

 

[jasonuk]

If such a place exists, would you advise me of a casino that has as many of the following please?

1) Max RTP including 96.80 on DoA in the main
2) Won't SoW me on £15-£20 deposits 1-2-3 times a week (if that really!)
3) Doesn't suffer from constant disconnects or lag.
4) Has BTG, Novo, Play N Go, Netent, Push, TK
5) Offers the odd incentive such as Weekend Booster, Free Spins (deposit based or ND)

AND is ideally NOT a bookmaker.

Pretty sure such a place would only be found in slots heaven

That's a pretty good list - I do consider 94% RTP if they had meaningful promotions to go with it however the sites offering 94% or worse are likely ones that have devalued or eliminated promotions as well (making the RTP drop even more significant).

The key is tolerance for problems - technical faults, balance-related errors and stalled withdrawals are all red flags to me. Of course they will happen occasionally given it's a complicated network of systems, but a recurring theme tends to point at human decisions rather than technical ones.

Opened an account with these years ago, I mean years, back in my pre slots and *hangs head in shame* bingo days.

Tried to log in and it seems it's locked and I really cba to find out why or re-open it lol

They had VirtueFusion back then, which despite an onslaught of competitors is still the best offering today. The problem with any bingo platform is the horrific RTP (50-70% usually) although it is worth keeping an eye out for the more interesting stuff - one of the big battles seems to be around escalators at the moment, which given their must-drop nature can be interesting.

Disappointingly Bet365 switched to Pragmatic Bingo, so one that can be safely ignored - I did have a look when they switched and the only thing that impressed me was how they made a new platform look more dated than VF that hasn't had a significant overhaul in a decade , oh and five or six rooms that were offering the same identical schedule to try and mask how dead the platform was .

 

[nisosbar]

Instant cashouts.
Guaranteed anonymity/no KYC nonsense.
High RTP's.
How popular is a casino - the bigger, the better (favorable index as to liquidity).