- Joined
- Nov 18, 2004
- Location
- Home Office
Now they are saying if you see the promos listed on the website and in the casino, you CANNOT do these promos unless they are emailed to you!
Casinomeister said:As for a seal, this is too regulatory for me, and I have no desire to become a casino-policeman. My mission here is to provide information - information in all shapes sizes and forms.
I hand out awards at the end of the year for varying things, and most of the awardees tout these (unless it's a Stupid Casino Trick" award or worst casino).Slotmachine said:I was wondering actually why the Meister approved casinos don't tout the approval on their sites. Other than Bodog, which has a "seal" looking Casinomeister link on their site. It's no bad thing. It would lead potential customers to this site, where they could check out the forums. Then again, maybe that's the reason
Cheers,
SM
vinylweatherman said:This how they work unfortunately. Unless I have a SPECIFIC complaint that relates to myself I cannot make a complaint. eCogra presumably monitor these more general issues. I expect players are not willing to allow the casino to continue "shafting" their forum acqaintances while this 2 week cooling off process runs it's course, as well as the time it will take to achieve a formal ruling.
I have to disagree with this statement. I do not class the two weeks as a "cooling off" period at all - to my eyes it is a reasonable timeframe within which any casino worth its salt should have paid the player what he is owed, and to lodge a complaint before that may launch an unnecessary enquiry and soak up time better deployed on established complaints.
Contact details for general comments are on the website and I have yet to hear of a single case where the CEO has not courteously responded to correspondence.
As to not posting on a complaint before the mediator has had a crack at it, as an occasional mediator myself I prefer that a player does not start posting before I have had a chance to present the facts to the casino - this can introduce unnecessary complications and ego problems that do not help to achieve a good end result. I suspect that many players seek to apply pressure via the message boards as well as helping their fellow man (that is not a criticism btw) And having more than one mediator work on a case can cause confusion, unless the two mediators have the sort of relationship that enables constant exchanges of activity and opinion in private. That said, and having discussed issues with the FGA on several occasions, I doubt that she would rigidly impose this condition on a player who hadn't read the conditions before jumping in
Publicly losing it [the Play It Safe seal] would be worse though, as this would probably lead to an official announcement as to why. Taking it away immediately would not encourage improvement either as the casino would be in a position where they had nothing to gain by addressing the issue.
It would be better to have an automatic review to ensure that seal standards are still being adhered to. The basic results of the review should be published, but using neutral language such as "improvements needed over the coming year", perhaps a star rating to differentiate those that just do what is required, and those who provide more than is required.
The rather formal procedure of complaining to eCogra probably puts many off, and if eCogra do not hear of any problems they will not think that a significant issue is evolving.
I gotta change that to "CASINOMEISTER" and stick that in the PAB section.Slotmachine said:"WHO DARETH DISTURB THE PEACE OF THE MIGHTY eCOGRA...BEHOLD THE WRATH THAT SHALL RAIN ON THY MORTAL SOUL IF THY COMPLAINT IS NOT FOUND TRUE..."
Jetset has a point here. It's easy to overlook the good - the positive things about this organization - when there are issues that one feels aren't up to par. In fact I've been reading an article lately on how this is innate in all of us - something that has been passed on for hundreds of thousands of years. The Neanderthals who went "tra-la-la-ing" to the watering hole didn't have a chance to pass their genes on. They became lunch for the sabre-tooth tigers or whatever thing was lurking by.jetset said:I think it must sometimes be disheartening for the London staff of eCOGRA to constantly have their integrity and motivation questioned despite the good results they produce in the mediation field - and remember that the average time for handling a dispute by the FGA is currently running at around 48-72 hours which is largely unmatched elsewhere.
Casinomeister said:I gotta change that to "CASINOMEISTER" and stick that in the PAB section.
My own opinion regarding the root cause of this disgraceful Grand Prive episode is that not enough effort went into the CRM training for junior managers, hence the extraordinary arrogance and incompetence we witnessed before matters were taken in hand. The lack of player-sensitivity was astonishing.
That was probably what exacerbated the initial screw-up, which it seems to me to have revolved around bad internal communications between marketing and risk/fraud control, and ill-considered promo scheduling.
Bonuses will be credited within 24 hours or on the first business day available.
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Date: 1/13/06 10:16:03 AM Central Standard Time
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Daffy said:Subj: Where have you been?
Date: 1/13/06 10:16:03 AM Central Standard Time
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According to their website this $777 bonus is for new players...note my account number and the fact they acknowledge I have an account.
the dUck