Official Videoslots presents Battle of Slots!

[Team.Videoslots]

Hi everyone,

Here’s the information about today’s ongoing Tuesday Madness Battle on The Sword & The Grail from Play'n GO which continues until 23:59 GMT with an added prize pool of €15,000.



Battle Details:

• Date: Tuesday 30th April 2024
• Times: 00:01 - 23:59 GMT
• Game: The Sword & The Grail (Play'n GO) €0.10
• Buy-In: €1.00
• Spins: 100 Spins
• Added Prize Pool: €15,000 which will increase with every €1 buy-in. Prizes are wager-free.
• Requirements: To be able to participate, players need to have deposited at least €20 and earned 1,000XP in the last 30 days before the start of this Battle.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[itsme123]

2 days on and my partner is persevering with the ordeal of trying to get the 50 free spins on Chilli Heat that disappeared back.
What it is showing is that Videoslots has the most inept and useless chat team going . Email after email to send a link to them from what’s my browser , she does it and they say it’s the wrong link.
I’ve told her to give up, not worth all this nonsense just to get something your entitled to , obviously VS don’t want to risk having to give her £1.59 free.

Day 6 and my partner has finally given up. 5 times she has sent the what’s my browser link to CS, 5 times they sent the same request.
All this for 50 spins and she has finally given up.
Congratulations Videoslots, you have saved 2 quid in free spins, but you have now lost 2 regular depositors.

 

[OSCAR1962]

Day 6 and my partner has finally given up. 5 times she has sent the what’s my browser link to CS, 5 times they sent the same request.
All this for 50 spins and she has finally given up.
Congratulations Videoslots, you have saved 2 quid in free spins, but you have now lost 2 regular depositors.

Exactly the same happened to me, I now don't even bother with chat, they ask you what game you tell them then they ask for a screenshot (WHY) last time I was on chat after the bot had got through there questions they connect you to the best agent but 8 hours later they still haven't found one

 

[Team.Videoslots]

Hi Everyone,

Thank you for your feedback.

Please contact our support team via Live Chat, or by email: support@videoslots.com with more information about the issue you encountered.

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,

Team Videoslots

 

[itsme123]

Hi Everyone,

Thank you for your feedback.

Please contact our support team via Live Chat, or by email: support@videoslots.com with more information about the issue you encountered.

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,

Team Videoslots

But when live chat is contacted its the same copy and paste answer... something as simple as replacing missing rewards from a jackpot wheel shouldnt be this difficult to resolve and her patience has finally run out.

 

[kidgloves]

I had the fun 'we've frozen you account and need to have a chat with you about your gambling' email last week. This was probably off the back of a 4hr session where I deposited more than usual but well within my comfort zone a disposable income limits. Emailed my free time for them to give me a call back on Thursday last week - they scheduled me in for last Saturday - never rang. Emailed them again and they rescheduled me for Monday and never rang again. Total battle weekend missed.
If i treated my customers like this I'd soon be out of a job.

 

[Team.Videoslots]

I had the fun 'we've frozen you account and need to have a chat with you about your gambling' email last week. This was probably off the back of a 4hr session where I deposited more than usual but well within my comfort zone a disposable income limits. Emailed my free time for them to give me a call back on Thursday last week - they scheduled me in for last Saturday - never rang. Emailed them again and they rescheduled me for Monday and never rang again. Total battle weekend missed.
If i treated my customers like this I'd soon be out of a job.

Hi @kidgloves ,

We have sent you a Direct Message regarding this matter.

Kind Regards,
Team videoslots

 

[Team.Videoslots]

Hi Everyone,

Here are the details for tonight’s Epic Thursdays’ Battles on Dead Man's Trail from Relax Gaming and Ave Caesar Dynamic Ways from RAW iGaming.



Battle Details:

• Date: Thursday 2nd May 2024
• Times: 18:00 - 22:00 GMT
• Battle Type: Sit & Go Freerolls
• Game Names:
• 10-man Battles: Dead Man's Trail (Relax Gaming) €0.10
• 10-man Battles: Ave Caesar Dynamic Ways (RAW iGaming) €0.20
• Max number of players per Battle: 10
• Spin: 25 Spins
• Duration per Battle: 10 minutes
• Prize Structure on 10-man Battle: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra spins are wager-free.
• Requirements: To participate you need to have deposited €20 or more and collected 1000XP in the last 30 calendar days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots