Rizk - source of wealth request

I just used allmost 3 hours totaling in Casumos " source of wealth " .. I needed to explain my withdraws from Skrill and deposits to my bank account of those withdraws from Skrill. Also i was asked about transfers to wife and children.. Screenshots from other casinos etc....

It was terrible situation . Atleast it is done now.
 
Rizk Casino is an award winning Accredited Casino here at Casinomeister
I just used allmost 3 hours totaling in Casumos " source of wealth " .. I needed to explain my withdraws from Skrill and deposits to my bank account of those withdraws from Skrill. Also i was asked about transfers to wife and children.. Screenshots from other casinos etc....

It was terrible situation . Atleast it is done now.

Sorry to hear about this happening to you-thats kinda what I meant when I said some info isnt necessarily relevant to them and it might be personal dealings bwtween family, for e.g-say you loaned them money and they pay it back via bank-do they want proof that I loaned the initial amount to justify the transactions?! It can be neverending to be honest. Arghh I just really cant stand interference from govt or whatever that inhibit the freedoms i like to think we have in this day and age nor ia it mice feeling constantly as if i were being treated as suspicious without cause-it lessens the good customer service relations too and can make future dealings with casinos worse as well!

What was the intention of their inquiries regarding those exactly-I mean are we going to have to then provide proof documents for the origin of funds from partners or parents and so on? So long as you have sufficient monies to cover your expenditure ensuring their business receivess its expected payment and you have the evidence to afford the deposit. Are credit account users scrutinised when they might be using loaned funds to cash in without managing repayments? A while back it did used to be pretty easy to apply for several cards from various credit companies without regard for existing debts-whereas I know its harder these days but im sure a lot of people are still able use their assorted cards as they please without question.

Glad you got it sorted and feel happy its finished but gosh hipe you manage some good wins from now on:cheers:
 
Sorry to hear about this happening to you-thats kinda what I meant when I said some info isnt necessarily relevant to them and it might be personal dealings bwtween family, for e.g-say you loaned them money and they pay it back via bank-do they want proof that I loaned the initial amount to justify the transactions?! It can be neverending to be honest. Arghh I just really cant stand interference from govt or whatever that inhibit the freedoms i like to think we have in this day and age nor ia it mice feeling constantly as if i were being treated as suspicious without cause-it lessens the good customer service relations too and can make future dealings with casinos worse as well!

What was the intention of their inquiries regarding those exactly-I mean are we going to have to then provide proof documents for the origin of funds from partners or parents and so on? So long as you have sufficient monies to cover your expenditure ensuring their business receivess its expected payment and you have the evidence to afford the deposit. Are credit account users scrutinised when they might be using loaned funds to cash in without managing repayments? A while back it did used to be pretty easy to apply for several cards from various credit companies without regard for existing debts-whereas I know its harder these days but im sure a lot of people are still able use their assorted cards as they please without question.

Glad you got it sorted and feel happy its finished but gosh hipe you manage some good wins from now on:cheers:


They asked what those are( family transfers). I sayed that they are somekind of " loans " .. It was fine. I dint have to proof did i get those back or etc.. :)

But allmost everything needed to be proved .where the money comed from start. Was it win or some other transaction..
 
Another deposit turned into a withdrawal at Rizk.

That is the good news.

The bad news.... they are not going to pay me until I supply them with the source of wealth documents that I told them I was refusing to supply.

Why did they contact me prior to the deposit with a deposit match offer? Why did they let me deposit?

The Captain has been notified of this topic so he can comment on this bullshit practice.

Pretty annoyed me is :eek:
 
And what makes it perhaps even worse is that it was this email that prompted me to deposit:

Rzk.jpg
 
So I wrote back to Rizk asking for them to release the funds. They are point blank refusing:

Hi Mark,


I am sorry but we are not allowed to send any winnings until this documents have been sent in and approved due to our responsible gaming rules the UK Gambling Commission has set for us.


So without this document, we will not be able to help you out. It´s just to make sure that you are playing with your own funds and that gambling does not affect your personal life in a bad way.


So these rules are really here for your own security. So please send it in so that we can move forward with your withdrawal. Otherwise, we're at a stalemate here.


Best regards,

<removed>
Support Agent

I PM'd the Captain so will give him a chance to make things good.


(1) Why did you contact me with a deposit match offer when you are not sure I am playing with my own funds?
(2) Why did you accept my deposits?
(3) And the above two apply even though I informed you some weeks ago that I would not send the documents even if that means an account closure. Why did you not close my account if you have suspicion I am some criminal laundering money?
 
So I wrote back to Rizk asking for them to release the funds. They are point blank refusing:

Hi Mark,


I am sorry but we are not allowed to send any winnings until this documents have been sent in and approved due to our responsible gaming rules the UK Gambling Commission has set for us.


So without this document, we will not be able to help you out. It´s just to make sure that you are playing with your own funds and that gambling does not affect your personal life in a bad way.


So these rules are really here for your own security. So please send it in so that we can move forward with your withdrawal. Otherwise, we're at a stalemate here.


Best regards,

<removed>
Support Agent

I PM'd the Captain so will give him a chance to make things good.


(1) Why did you contact me with a deposit match offer when you are not sure I am playing with my own funds?
(2) Why did you accept my deposits?
(3) And the above two apply even though I informed you some weeks ago that I would not send the documents even if that means an account closure. Why did you not close my account if you have suspicion I am some criminal laundering money?


Hi Mark, received your PM and will look into it for you.
 
But we all can agree how its all done because casinos care about their players and want to make sure you dont win too much (compared to your regular deposit amounts and your wages of course).

Imagine winning something stupid, like 12 months wage in just 1 day?! That would be horrible thing for you so naturally casinos have to make sure everything is clear before they allow you to make cashout.

It would also explain why is it not done on deposits, even multiple losing deposits because lack of money makes you a better person but winning too much could corrupt you.

So i will be the first one to say : Thank you casinos for taking care of your players!

Its same with verification docs, ive played at places where i had dozens of deposits, sometimes over a course of a year or so without ever being asked for my docs. Until you finally manage to make cashout, they couldnt care less if you are 12 or 62, if you live on the moon and pay with your best friends card. But when you try to make cashout all hell breaks loose. Why? because they care about you.

Seriously, ukgc is doing good stuff lately and soone enough something like this should surely be among top "no gos"?

I can understand casinos not wanting to bother players on their very first deposit, and their first hour of play. Thats ok, but what is not ok is when they have weeks, months or sometimes years to do so and yet they all ignore it until player tries to actually withdraw some money ... that %#( should be illegal, simple as that. If you have doubts about xx deposit, lock it and ask for whatever docs you need. If players cant provide it, so be it.

Only place i have ever been asked to provide docs right after i made a deposit was Betfred, and boy i loved it. Its not that i liked the fact that i wasnt able to play straight away, but even as something annoying, it was so refreshing and unusual that i absolutely loved it.

I know casinos have their own sets of rules that usually clash with the rest of ... well, world, but it all boils down to something really simple - if my deposit was good enough for you to accept it, you should also accept my cashout too.
 
Its same with verification docs, ive played at places where i had dozens of deposits, sometimes over a course of a year or so without ever being asked for my docs. Until you finally manage to make cashout, they couldnt care less if you are 12 or 62, if you live on the moon and pay with your best friends card. But when you try to make cashout all hell breaks loose. Why? because they care about you.

What? what a strange and odd thing to say lol

Well Let me give you a spoiler! They do care 100% if you are 12 and they also care if you use someone elses card to deposit. And if you do that your account will be banned and probably put on one of those bad lists.
 
What? what a strange and odd thing to say lol

Well Let me give you a spoiler! They do care 100% if you are 12 and they also care if you use someone elses card to deposit. And if you do that your account will be banned and probably put on one of those bad lists.

yeah you are right. Im also glad you got the best out of my post, its always nice when people capture the very essence of your reply :oops:

My post was mostly made as a protest note because of all those 12 year olds playing from the moon, that dont have their own credit card.
 
What? what a strange and odd thing to say lol

Well Let me give you a spoiler! They do care 100% if you are 12 and they also care if you use someone elses card to deposit. And if you do that your account will be banned and probably put on one of those bad lists.

And if they do care that much then they should verify you within 72 hours as per the UKGC guidelines.
I can think of maybe 2 casinos that have told me to verify within that time period or have my account blocked.

So in this case, did the customer support agent lie, or have Rizk broke the rules?

Nothing against Rizk on this as it's happening more and more often, but that doesn't make it right.
I withdrew £7k from Casumo last week from a £50 deposit, no proof of funds requested (possibly as I had already told them I wasn't supplying them before I deposited).
I withdrew £11k from SkyVegas in the last week within a 12 hour period, no proof of funds requested.
I see others getting these requests for small amounts, no consistency at all.
 
And if they do care that much then they should verify you within 72 hours as per the UKGC guidelines.
I can think of maybe 2 casinos that have told me to verify within that time period or have my account blocked.

So in this case, did the customer support agent lie, or have Rizk broke the rules?

Nothing against Rizk on this as it's happening more and more often, but that doesn't make it right.
I withdrew £7k from Casumo last week from a £50 deposit, no proof of funds requested (possibly as I had already told them I wasn't supplying them before I deposited).
I withdrew £11k from SkyVegas in the last week within a 12 hour period, no proof of funds requested.
I see others getting these requests for small amounts, no consistency at all.


Not sure what you are referencing here Colin but it is actually only a partial verification based on age and id that is required within 72 hours by the ukgc. At Rizk this is done electronically via a system called Aristotle that is approved by the ukgc fir this. This will cover 95% of cases, the rest are asked to provide ID within 72 hours or their account is automatically blocked until such time as the documentation is submitted
 
Hopefully others will not have to go through the same that I had to go through and that Rizk puts procedures into place to prevent a player depositing if source of wealth is required.

Still a pit peeved off that they think I am playing with dodgy funds, because isn't that what proof of wealth is needed for rather than being concerned whether I can or can't afford to gamble?

From this document:
You do not have permission to view link Log in or register now.


Bearing into mind my account is already fully verified at Rizk so the blue text doesn't apply:

For casino operators, a key requirement of the Money Laundering Regulations is to make checks on customers. Two approaches can be adopted by casino operators:
  • identifying and verifying the identity of all customers on entry to the premises
  • undertaking identification and verification when a customer approaches a deposit, spend or win of €2000.
Casino operators should also apply enhanced due diligence measures where:
  • the customer is a politically exposed person (PEP)
  • the customer comes from a high risk jurisdiction
  • there is any other situation which can present a higher risk of money laundering such as an increase in frequency or spend by a customer, or their inclusion on a sanctions list.
So Captain, what prompted you to apply an enhanced due diligence check? Surely you should be able to tell me this (either public or via Private Message).

I would also like to know why I had to contact you why my withdrawal was not processed rather than you contacting me there was a problem?
 
Not sure what you are referencing here Colin but it is actually only a partial verification based on age and id that is required within 72 hours by the ukgc. At Rizk this is done electronically via a system called Aristotle that is approved by the ukgc fir this. This will cover 95% of cases, the rest are asked to provide ID within 72 hours or their account is automatically blocked until such time as the documentation is submitted
I hope that is not a powertalk,I am used to big wins in Casinos and online Casinos but the only way to walk out a Casino with 10000 euro cash is to go to one ,the only rules I know are on the online Casinos:D
 
Hopefully others will not have to go through the same that I had to go through and that Rizk puts procedures into place to prevent a player depositing if source of wealth is required.

Still a pit peeved off that they think I am playing with dodgy funds, because isn't that what proof of wealth is needed for rather than being concerned whether I can or can't afford to gamble?

From this document:
You do not have permission to view link Log in or register now.


Bearing into mind my account is already fully verified at Rizk so the blue text doesn't apply:

For casino operators, a key requirement of the Money Laundering Regulations is to make checks on customers. Two approaches can be adopted by casino operators:
  • identifying and verifying the identity of all customers on entry to the premises
  • undertaking identification and verification when a customer approaches a deposit, spend or win of €2000.
Casino operators should also apply enhanced due diligence measures where:
  • the customer is a politically exposed person (PEP)
  • the customer comes from a high risk jurisdiction
  • there is any other situation which can present a higher risk of money laundering such as an increase in frequency or spend by a customer, or their inclusion on a sanctions list.
So Captain, what prompted you to apply an enhanced due diligence check? Surely you should be able to tell me this (either public or via Private Message).

I would also like to know why I had to contact you why my withdrawal was not processed rather than you contacting me there was a problem?

Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.
 
Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.

The only trigger I can think off is the one instance where I hit on DHV on the very first spin and I withdrew the amount I deposited immediately and left the balance of my deposit to play with. It ensured a break even session without breaking the terms of having to turn over my deposit once. If that is not allowed anymore then I give up online gambling to be honest.
 
Last edited:
Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.
I am not going to answer to this thread untill I know the criteria playing with dodgy money:cheers::lolup:
 
Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.

Does that mean that now, if someone deposits and trips one of those triggers, their account will be locked and a SOW request will be made?
...and should that player refuse to give the required information. I would assume their account would remain locked. But their deposit would have to be returned?

Isn't that a huge AML loophole?

Deposit Big - Trigger - Refuse - Refund
 
Does that mean that now, if someone deposits and trips one of those triggers, their account will be locked and a SOW request will be made?
...and should that player refuse to give the required information. I would assume their account would remain locked. But their deposit would have to be returned?

Isn't that a huge AML loophole?

Deposit Big - Trigger - Refuse - Refund
please tell me what a SOW and an AML are?thank You before You tell me because I immediately know:lolup:
 
I withdrew £7k from Casumo last week from a £50 deposit, no proof of funds requested (possibly as I had already told them I wasn't supplying them before I deposited).
I withdrew £11k from SkyVegas in the last week within a 12 hour period, no proof of funds requested.
I see others getting these requests for small amounts, no consistency at all.

You keep that up, they'll be banning you for being too good! :thumbsup:
 
Not sure what you are referencing here Colin but it is actually only a partial verification based on age and id that is required within 72 hours by the ukgc. At Rizk this is done electronically via a system called Aristotle that is approved by the ukgc fir this. This will cover 95% of cases, the rest are asked to provide ID within 72 hours or their account is automatically blocked until such time as the documentation is submitted

I was replying to a comment talking about 12 year olds playing, so does cover the age, and in fairness I did say it wasn't aimed specifically at Rizk :)

I do however strongly disagree with verification only taking place on withdrawal, and also these new AML checks being done on withdrawal (in most cases). I completely understand why a casino will not let a customer sign up and instantly block the account until ID has been provided, but I see no reason why every casino shouldn't have to send a welcome email stating ID must be provided before any withdrawal can be processed and if it isn't done within 7 days, the account be blocked. I also don't understand why, on the sign up page, casinos don't have a little box saying 'you must have ID to play here, click here to see our requirements'. Not everyone drives, not everyone has a passport and not knowing they need to provide these documents can cause major problems for customers.

I've asked other reps this, but none seem to want to reply for some reason.
I am an affiliate. My only income is affiliate earnings. I am not going to show you my earnings from other rival affiliate programs, just as I won't be telling others my earnings from you. Thats clearly sensitive business information. If I get a proof of income request, can I blank out all the incoming transactions from my bank statement and send it or how will that work?
 
Update:

Funds now received thanks to the intervention by the Captain.

My account is now blocked pending me sending in the documents so it will be blocked because I am not going to supply them.

Congrats Interlog for winning this "fight" ! Surely the result would have been different if the Captain wouldn't been around.

And last but not least, congrats Casinomeister for making sure that accredited casinos do always have active reps around !

Denis
 

Users who are viewing this thread

Click here for Red Cherry Casino

Meister Ratings

Back
Top