Mummy's Gold $500 free play deal problem

[The Watchdog]

mmm don't believe it

howcome 20 minutes ago they confirmed me that a $50 deposit is required...

I have a screenshot of the microgaming software stating a $25 bonus.

I got a call today in the morning from Rushda confirming that $50 is required.

Plus, the requirement is ridicoulus. Playin only 3 card poker is a 60 time rollover..

I dunno why you defend them so much. Try getting a chat now...

I have sent about 3 emails today... not one answer.

 

[winbig]

howcome 20 minutes ago they confirmed me that a $50 deposit is required...

I have a screenshot of the microgaming software stating a $25 bonus.

I got a call today in the morning from Rushda confirming that $50 is required.

Plus, the requirement is ridicoulus. Playin only 3 card poker is a 60 time rollover..

I dunno why you defend them so much. Try getting a chat now...

I have sent about 3 emails today... not one answer.

Let us know how this progresses. If the terms were $25 when you signed up, they have to honor it. I see they did change it to $50 on their website T&C. Not sure when, since it's a ASP page.

 

[Mousey]

Formerly my favorite casinos, Piggs, Mummy's, and Jackpots in a Flash were recently consumed by the Palace Group (Ruby Fortune & Spin Palace). I think their support is overwhelmed. I am underwhelmed. It's not a good sign that they changed terms in the middle of a promo.

Darran, the rep on board here is great and is doing as best he can as fast as he can.

I still wasn't sure whether I'd stay with Mummy's (I was a Platinum Level player) as since the change over there are no perceivable perks for upper level players. Of course I haven't been depositing nearly as much as I once did either, waiting until they got all the bugs worked out. (Also, my Mummy's doesn't have the most recent games: Twister, etc.)

And NOW, this whole group (Palace/Piggs) has been sold to Fairground Gaming (??) for $66 million! I don't know Fairground Gaming and don't have any idea what to expect of this casino group in future.
https://www.casinomeister.com/forums/threads/spin-palace-group-acquired-by-fairground-gaming.12275/

What a freakin' mess......

 

[Palace Group]

Hi all,

Here are a few updates:

Our volumes over the last few weeks went sky high and unfortunately our support team is struggling to keep up. We obvioulsy want to get the service back to the way we had it and are hiring furiously to get on top of things.

The $500 free play bonus has changed. The terms changed on Friday at 1:40pm GMT on the 5th of May. We will still honor the $25 deposit for people who started their free play accounts before that time.

With regards to the buy out, nothing really changes except that we will be a public company so you as players will have more access and more visibility.

We are a growing group and I asure you the problems we have now with support turn around times etc are being sorted out and as players wew ill be a group looking after its players like no other.

As always, I am here to speak to, complain to, send thanks to (hopefully)..

Kind regards,

Darran

 

[dominique]

The $500 free play bonus has changed. The terms changed on Friday at 1:40pm GMT on the 5th of May. We will still honor the $25 deposit for people who started their free play accounts before that time.

I have not received note of this.

Is there a larger deposit required now?

 

[The Watchdog]

YES THERE IS

I have a screen shot, after making a $1200 proffit with the bonus, saying I needed to deposit $25. This was at 4am est. on Friday.

This guy Buyi is telling me through the chat that is $25 the deposit I need.

Early in the morning Rushta or someone with a similar name calls me informing me that is $50, not $25 after the software and their night shift staff had told me other wise.

No way I am depositing in this place. I found several things I disliked from them and have already contacted them and ecogra. I am just waiting to see what happens.

One thing, is it coincidence, or most Microgaming sites have problems with thieir chats?.. Is just something I have seen at the Prima network, Captaincooks and also at mummysgold.

Chats not answered or emails not replied might be the most annoying thing for me as a customer

 

[chuchu59]

I would think that 32 RED is probably the only casino to have an authentic chat service. A couple of years ago almost every reputable casino had chats available. Now most are just dead.

As for the $25 deposit, I think that the casino has tried to rectify the situation and it should be able to honour it's pledge. Mistakes are sometimes made. At least it didnt try to cover it up.

 

[Palace Group]

Hi all,

I know we have been having a few problems with live chat.
We will be launching a new system shortly which will resolve all the issues we are currently experiencing.

Just keeping you in the loop.

The Palace Group

 

[zion00]

I`ve just played the free hour and ended at about $ 1090, so I can transfer €200 to my real account when I deposit.
what would you consider me...should I deposit the 50 to get the 200 or better not?

 

[soflat]

It looks like a pretty average bonus, but it sure gets a lot of attention.

 

[hitobito2005]

Just thought I should add,

Darran sorted out my bonus not being credited issue very quickly after I deposited and PM'd him, and I have been paid my winnings today, within 2 working days of my withdrawal. I was unimpressed with the normal CS (who appeared to have ignored my problem). This would have to improve in order for me to play here regularly.

Anyway, Thanks!

 

[trips to win]

Mummys Gold

Hello all- I had a lot of probs with the software, live support, etc. I didn't receive the bonus even after depositing the required $25.00. I was very very disappointed in this casino and felt that all they were after was the $25.00 deposit and not interested in the depositors concerns or problems. Oh well, just another chalk-up I guess.

 

[Palace Group]

Trips to win:

PM me your details.

As mentioned we are not deliberately ignoring people. Chat has been extremely problematic for us ad we will be rolling out new chat software tomorrow.

Emails unfortunately are not being attended to as fast as we would like but we will reply to everyone, that I assure you of.
I assure you we are not ignoring players or just after their deposit and not giving them what is due.

If you do run into any hassles, you are welcome to PM me your details.

Kind regards,

Darran

 

[kitty1976]

palace group ;(

I also received a 500$ free hour to play, never won anything in my live with a casino so thought it would be a great way to try mummys gold... so imagine how i felt when i WON jackpot on the slots 1700$ than immediatly got logged of the site for some reason.. I still had 43 minutes to play and could not get logged on, i tried live support they hung up on me 4 x and i tried to call no help either. anyway i managed to get back on with 10 minutes to go and got my 100 bets in than i received a messege that i could redeem 200$ in bonus dollars, but had to deposit 25$ first and they would release the bonus dollars at 30x.. so i tried contacting live support again and havnt been able to get through since they also dont answer emails, phones and when you do finally get through to someone the cut you off soon as you ask a question it all seems like a scam to me.. they shouldnt advertise that you can keep the winnings if this is a lie

it sure has put me off ever depositing with any casino think i will just stick to poker.

 

[KasinoKing]

I have just added Mummy's to my site, but I must admit I am very concerned about their mis-leading wording, and have to partially agree with the aggrieved players above (Though they should have read ALL the T&C's before starting)

On the flashing banner it says: 'Play with our $500 for 1 hour & keep the winnings'

And at the top of the conditions page it says:

You have exactly 1 hour to make as much CASH at the casino as you can!
Whatever you win is yours to keep!

In the T&C's it says:

7. When can you claim your winnings? As soon as you have made 100 or more bets and won $20 or more over the original $500, you are eligible to claim your winnings and transfer them into a Real Casino Account.

It's only way down in the masses of small print where you find:

15. The maximum amount that can be won and transferred into your real account for this promotion is $200. Any amount over that will be null and void.

I think this key condition should be much more prominent, and they should not have such contradicting conditions in the first place.

Comments Darran?

 

[kitty1976]

mmmy's gold



and darren could you also explain why when you win 1700$ you dont keep 1200$ just the maximum of 200$

it says in one section that this gets transfered to your realmoney account but in another section it tells you that it goes to a bonus dollar account

it sounds like a scam from start to finish, bet everybody that plays the free hour wins. Im just glad i read this forum before i deposited.

 

[Palace Group]

Hi all,

I have posted a few times that we did have teething problems with this promotion as it was the first time we ran one like this. As a result emails are way behind in terms of how we would like to respond (we will respond to all).

We changed chat today so there should be no more timeouts or disconnects. This has been a headache for all I know so hopefully that is resolved.

In regards to the terms, they do state that the maximum bonus is $200 and these terms should be read before claiming to ensure everyone knows exactly what the requirements are. We haven't hidden the purchase or wagering requirements or put any "sneeky or misleading" terms in place. Everything is there.

Kitty: PM me your details please. I cannot credit more than the $200 but even so a $200 bonus for a $25 deposit is still pretty good.

Not everyone wins on the free spins (I am sure some forum members can back that up)

I'll pass the feedback on to the promotion writers to ensure smoother promotions in future.

The bonus does go into a bonus account and as wagering is met $10 at a time moves over to your cash balance. It is the way most promotions will probably be going forward and eliminates the problems of not knowing if wagering has been met and also allows you to withdraw your cash account less you bonus account at any time.

Hope this helps and if anyone needs more info let me know!

Kind regards,

Darran

 

[Palace Group]

Sorry, I just wanted to add something.

We are most definately not a scam or running a scam. Our group has been around for ages and everything we do is above board.

There have been a few people saying we are a scam etc but everyone who has had a problem has been sorted out.

We do have problems now and again but I assure you we try our best to keep all players happy.

 

[silcnlayc]

No where else can you get an 800% bonus for a deposit. I, for one, had a very good experience playing and receiving this bonus.

On top of that, I was e-mailed within a very short time on how to receive my winnings to play with. Had a great two day marathon on this bonus. Was well worth more than my initial $25 deposit.

There was a hiccup or two, but was quickly cleared up. For a bonus dummy...that says a lot in my opinion.

And before even downloading the casino...I read ALL of the T&C"s so the $200max was no surprise to me ...AHEM.... something I failed to do on a previous adventure into bonus land... and was rightfully chastised about...which ya'll should be chastised for too...got to read it ALL as I was told!

 

[The Watchdog]

Ok,now I am confuse

Darran, we have spoked before, and I see you are making a great effort for helping your company...

Good thing you changed the chat.. I will check it out when I get home..

But, what is bugging me now is ....

You said on your last post.. $200 for a $25 deposit is good enough.. of course it is..

I've been told by your hole staff for a week I have to deposit $50..

I made $1700 out of the $500... let me know what is happening buddy.

I will be more than glad to deposit $25 right away... however I heard the bonus expires... how much time do you have to deposit???

 

[kitty1976]

marketing

darren,

ty you for your reply, but must admit alot of poeple seem to win 1700$ and together with the misleading words in your promotion, dont you think it would be better for your company to promote with a bit more honesty.

for example deosit 25$ and get 200$ bonus, im sure you will get a better response than the way its done now, at the moment the wording is very misleading and I for one will not deposit as i dont trust the way it was done

and im sure not everybody wins, however you must admit it seems a bit funny that 1700$ keeps getting mentioned.

i wish you all the best darren, but this site is not for me

 

[The Watchdog]

$1700

Really?

Some others won that amount?????

I thought I was just lucky... is werid if more people has achieved that amount...

I am planning on depositing $25 ..however I am still not clear if its $50 or $25.. the screen shot I have says $25.. Support told me it was $50

 

[chuchu59]

I dont think that the casino was trying to deceive anyone but with the benefit of hindsight, maybe the promotion should come out something like this

"Play to your heart's content and get up to a 800% bonus on a $25 deposit". This should be clear enough upfront. You can then get on to the details and i doubt very much that players can yell and scream at the casino for deceit. It would be wrong to say 'keep your winnings' which in fact you cant without first depositing and later meeting the wagering requirements.

$1700? Aw, come on guys. It's obviously a coincidence. I would be scared if they can rig the games to let everybody win that amount.

 

[Palace Group]

Hi,

The deposit amount did change to $50 but for people who opened their free play account before the 5th of may at 12:40pm gmt+2 the $25 deposit still applies.

Kitty: I am sorry to hear you still feel the way you do. I have been pretty open and you should feel at ease with our group.

Watchdog: Chat is making a HUGE difference. I'll pm you with details of your bonus. You actually ended on 1120 not 1700 (still max bonus)

Kind regards,

Darran

 

[silcnlayc]

Dam...was I the only one that cashed out @ $700 to get my $200? I want a replay/retry/do over again.....geez....Were you holding out on me Darran???

Gotta love that B*st*rd game...